Healthcare Operations Manager

7 days ago


Kent, United Kingdom Medtronic Full time

About the Role

This is a challenging and rewarding role that requires a seasoned professional with in-depth knowledge of the healthcare value chain. As a Service Delivery Account Lead, you will be responsible for maintaining and developing relationships with existing customers, acting as the on-site first line liaison for our customers, and interfacing with C-suite and Sr. Management within our clients' organizations.

Key Responsibilities

  • Take ownership of all service delivery activities in assigned accounts.
  • Develop and execute account-specific action plans to deliver high-quality services in accordance with contracts and KPI dashboards.
  • Maintain stakeholder relationships within the account and governance structure related to the partnership.
  • Identify and collaborate with required IHS capabilities in a timely manner.
  • Manage, coach, and develop local MDT IHS-NGC ops staff on site.
  • Identify and escalate potential service issues to take preventive actions.
  • Identify cross-business selling opportunities and inform commercial business development on performance and upselling opportunities.

Requirements

  • Degree in a relevant functional area or equivalent experience.
  • Several years of experience in a healthcare environment.
  • Fluent in English, both verbal and written, with knowledge of regional languages.
  • Experience in dealing with hospitals' C-suite/Sr. Management/stakeholders in healthcare value chain/operations management.
  • Experience in people and team management.
  • Strong customer focus and excellent communication and presentation skills.
  • Willingness to travel within the country and occasionally within EMEA (10-25%).

Preferred Qualifications

  • Ability to think strategically and establish group plans.
  • Strong project management and operations management skills.
  • Lean 6 sigma knowledge and experience.

What We Offer

  • Competitive salary and benefits package.
  • Flexible working environment.
  • Annual Incentive Plan.
  • Pension scheme and group discount on healthcare insurance.
  • Training possibilities via Cornerstone/Skills Lab.
  • Employee Assistance Program and Recognize (our global recognition program).

Our Commitment

At Medtronic, we are committed to inclusion, diversity, and equity. We believe that our employees are our greatest asset and that a diverse and inclusive workplace is essential to driving innovation and delivering exceptional results. We are dedicated to creating a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.



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