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Patient Services Coordinator

2 months ago

Kent, United Kingdom The Chislehurst Partnership Full time

Position Overview

The Chislehurst Partnership is seeking to appoint a part-time Patient Services Coordinator to enhance our dedicated and efficient team. This role is pivotal in ensuring that our patients receive exceptional service and support during their interactions with our practice.

Working Hours

This is a part-time role with the following schedule:

Monday: 1pm -

Wednesday: -

Friday: 8am - 2pm

Key Responsibilities

Manage patient flow at the reception area, addressing appointments, prescription requests, and inquiries. Handle incoming calls from patients, assessing their medical needs and directing them to the appropriate services. Schedule appointments using our management system, ensuring accuracy in processing requests for both immediate and future appointments. Provide administrative assistance to the clinical and practice teams as required. Maintain a tidy reception area and ensure that all necessary materials are organized and secure. Regularly monitor and respond to the reception email inbox. Process requests for home visits accurately and efficiently. Collaborate with colleagues to fulfill requests and resolve any issues that arise. Ensure patient records are maintained with precision, safeguarding confidentiality at all times. Provide coverage for colleagues during absences. Open and close the practice as needed, preparing the environment for daily operations.

Candidate Profile

We are looking for an individual who is dedicated to delivering outstanding service and who:

Understands the significance of patient care and values each individual's needs. Is eager to enhance their skills and knowledge throughout their career. Is committed to collaborating with the entire practice team to achieve shared goals. Is open to self-reflection, receptive to feedback, and engaged in personal development.

Experience Requirements

Essential Qualifications

Previous experience in administrative and reception roles. Strong attention to detail and accuracy. Ability to work effectively within a team. Excellent communication skills. Capacity to thrive in a fast-paced environment. Flexibility to adapt to changing work patterns.

Desirable Qualifications

Experience in a healthcare setting. Previous experience as a receptionist.

About Us

The Chislehurst Partnership is a collaborative of two well-established medical practices dedicated to providing high-quality healthcare services. Our team is composed of skilled professionals who are committed to delivering compassionate and comprehensive care to our community.

We are part of a larger network that includes various healthcare roles, ensuring a holistic approach to patient care.