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Banqueting and Events Team Leader

2 months ago

Swanage, Dorset, United Kingdom National Trust Full time
About the Role

We are seeking a highly skilled and experienced Food and Beverage Team Leader to join our team at the National Trust. As a key member of our management team, you will be responsible for leading a team of staff to deliver exceptional customer service and ensure the smooth operation of our cafes.

Key Responsibilities
  • Lead a team of staff to deliver excellent customer service and ensure a high-quality dining experience for our visitors.
  • Manage the day-to-day operations of the cafe, including opening and closing procedures, stock management, and staff supervision.
  • Develop and implement effective training programs to enhance staff skills and knowledge.
  • Monitor and maintain high standards of food safety and hygiene.
  • Collaborate with the Food and Beverage Assistant Manager to achieve business objectives and improve customer satisfaction.
What We Offer

We offer a competitive salary, a comprehensive benefits package, and opportunities for professional development and growth. As a member of our team, you will have access to a range of benefits, including a pension scheme, free entry to National Trust places, and a rental deposit loan scheme.

Requirements
  • Proven experience in a similar role, with a strong track record of delivering excellent customer service and leading a team to achieve business objectives.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff, customers, and stakeholders.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work flexibly, including weekends and bank holidays, and to adapt to changing circumstances.
Working for the National Trust

We are a charity that relies on the dedication and expertise of our staff to deliver our mission. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with access to a range of benefits and opportunities for professional development and growth.