Travel Sales Manager

4 weeks ago

Swanage, Dorset, United Kingdom Hays Travel Full time

Job Title: Travel Sales Manager

We are seeking an experienced Travel Sales Manager to join our successful teams in our branches. As a key member of our team, you will be responsible for leading by example, ensuring that the company's high standards are maintained.

You will assist the branch manager in coaching and developing a team of consultants, motivating them to deliver exceptional customer service in order to maximise sales and overall profitability.

Key Responsibilities:

  • Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch
  • Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau
  • Assisting with the supervision, coaching and development of branch staff
  • Identifying and meeting customers' needs by providing exceptional customer service at all times
  • Participating in promotional events and activities to increase exposure of the branch
  • Using social media to promote offers, generate customer engagement and sales leads
  • Leading by example in achieving individual sales targets and objectives
  • Assisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained
  • Ensuring that excellent customer service experience is provided at all times
  • Attending managers' meetings, conferences and other promotional events as required
  • Effectively performing administrative duties
  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures, including health and safety
  • To treat all employees, customers and suppliers with dignity and respect

Competencies:

  • Ability to coach, develop and motivate a team
  • Ability to work towards individual and team sales targets
  • Excellent communication and customer service experience
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business and to
  • Ability to assist with the development of employees to maximise job satisfaction and performance
  • Competent IT skills

Experience:

  • At least 2 years' experience as a Travel Consultant
  • A proven sales record
  • Passionate about travel and tourism
  • Excellent travel product knowledge with a good working knowledge of tour operator systems
  • Good sales and presentation skills
  • Customer focussed
  • Problem solving
  • Good leadership skills and experience of working within a supervisory role
  • Good organisational and time-management skills
  • Excellent communication skills
  • A recognised travel qualification (desirable)

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