Customer Operations Specialist

4 weeks ago


Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time
About the Role

We are seeking a highly skilled and motivated Customer Operations Specialist to join our Operations team at Octopus Energy. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Manage customer journeys from contracting to car delivery and after, escalating issues where necessary.
  • Work closely with colleagues in the customer experience team and across other parts of the business to ensure seamless customer interactions.
  • Feedback on current service processes and systems, proposing changes where necessary.
  • Problem solve to ensure a smooth transition for customers, removing any blockers that arise.
  • Contribute to planning for growth in terms of customers and the team, taking on additional responsibilities as needed.
What We're Looking For
  • A passion for problem-solving and delivering exceptional customer experiences.
  • Experience working independently and as part of a close-knit team.
  • A curious and keen eye for detail to spot areas of improvement.
  • A natural ability to finish tasks and operate effectively, leaving no loose ends.
  • A willingness to adapt quickly to a rapidly growing company.
Why Join Us?
  • Be part of a unique culture that empowers people to learn, decide, and build quickly.
  • Work with autonomy alongside a wide range of amazing co-owners on projects that break new ground.
  • Enjoy a range of perks that reward your hard work, including [insert perks here].


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