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Customer Experience Specialist
2 months ago
About Us
We're Octopus Energy, a pioneering energy supplier transforming industries and improving lives. Our mission is to make it seamless for individuals and businesses to transition to zero-carbon driving.
This role is part of our Customer Operations team, focusing on delivering exceptional customer experiences. As a Customer Experience Specialist, you'll work closely with colleagues to ensure our customers receive the best experience at every interaction.
Key Responsibilities
- Manage customer journeys from contracting to car delivery and beyond, escalating issues as needed.
- Collaborate with the customer experience team and other departments to identify areas for improvement and propose changes.
- Help plan for growth in terms of customers and the team, and contribute to shaping our customer interaction processes.
About the Role
This is an exciting opportunity to join one of the UK's most innovative start-ups, making it easy for individuals and businesses to go electric. You'll be part of a dynamic team that's passionate about delivering a 'lease for life' experience.
What We Offer
- A generous car allowance as part of the overall package.
- A chance to work with a talented team that's shaping the future of electric car leasing.
- Opportunities for growth and development in a rapidly evolving industry.
Our Values
We're committed to creating a workplace that's inclusive, supportive, and empowering. Our people are our strongest asset, and we celebrate the unique skills and perspectives that make us successful.
