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Customer Experience Specialist
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We are seeking a skilled Customer Operations Specialist to join our team at Octopus Energy, a pioneering company in the electric vehicle industry. As an Electric Car Leasing Specialist, you will play a crucial role in delivering our mission to make zero-carbon driving seamless for individuals and businesses.
About the RoleThis customer-facing position will focus on managing customer journeys from contracting to car delivery and after, ensuring that our customers receive the best experience during every interaction. You will work closely with colleagues in the customer experience team and across other parts of the business to identify areas for improvement and propose changes to our service processes and systems.
Key Responsibilities- Manage customer journeys from contracting to car delivery and after, escalating issues where necessary.
- Work with colleagues to identify areas for improvement and propose changes to our service processes and systems.
- Help plan for growth in terms of customers and the team, and contribute to shaping the future of our customer interactions.
- Collaborate with the customer experience team to ensure that our customers receive the best experience during every interaction.
Octopus Energy is a leading company in the electric vehicle industry, dedicated to making zero-carbon driving accessible to everyone. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. If you are passionate about problem-solving and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
