Sales Support Specialist

6 days ago

Richmond, Greater London, United Kingdom Sabre Full time

About Sabre

Sabre is a leading provider of hospitality solutions, serving over 40,000 hotel properties worldwide. As a key business unit, we offer a comprehensive suite of innovative solutions to empower hotels and hotel chains to better market and sell their products, enhance guest experience, and deliver true hospitality.

The Sales and Account Management Team

The sales and account management team is a high-performing team driven by their commitment to delivering exceptional service and meeting targets. As a key member of this team, you will play a critical role in supporting the Area Director to ensure optimum efficiency and productivity.

Key Responsibilities

  • Provide administrative support to the Area Director to ensure seamless operations and efficient workflow.
  • Interface with customers and account managers to resolve queries and provide timely support.
  • Manage Sales Force-related processes and assist with reporting tools to drive business insights.
  • Support the preparation of customer meetings, including business review presentations and audit reports.
  • Develop and maintain positive customer relationships and coordinate various functions within the team.
  • Ensure customer requests are handled promptly and effectively.
  • Assist in owning a portfolio of accounts within the region, providing financial updates and supporting regional team calls.
  • Work closely with the immediate line manager to organize monthly sales strategy calls and run analytical reports.
  • Qualify leads, escalate, and assist in cultivating opportunities with account managers.
  • Provide operational support, including auto-renewals, general SF updates, routine opportunities, and defect research and escalation.
  • Assist in the quality and management of the pipeline, reporting, and cases.

Requirements and Qualifications

  • Previous administration operations experience is essential, preferably in a recurring sales organization, hospitality, or travel.
  • At least 2 years' experience and a high level of knowledge of Excel, PowerPoint is essential. A Bachelor's degree is preferred.

Essential Skills

  • Excellent collaboration and teamwork skills, with the ability to forge solid internal relationships.
  • Experience managing multiple projects.
  • Self-directed with a start-up mentality, resourceful, innovative, and adaptable.
  • Advanced Excel skills, including pivots, VLOOKUP, and conditional formatting.
  • Advanced Word and PowerPoint skills.
  • Excellent written and verbal communication skills, with fluency in English.
  • Presentation skills, translating numbers and trends for a wider audience.

Nice to Have

  • Experience in Tableau or QlikView.
  • Fluency in French, German, or Italian.

Personal Skills

  • Unafraid to challenge others, hold themselves and others to account.
  • Set and maintain high standards.
  • Analytical mindset, excellent data skills.
  • Detail-driven.
  • Ability to work under pressure and at a high pace.
  • Good prioritization and time management skills.
  • Ability to work cross-functionally and influence decision-making.
  • Take personal responsibility to meet commitments and actively seek additional responsibility.
  • Team player with exceptional communication skills.
  • Desire to grow and evolve.

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