Front Office Manager

3 weeks ago

London, Greater London, United Kingdom The Londoner Full time

Join Our Team at The Londoner

Welcome to The Londoner, a hotel that embodies the essence of boutique luxury while offering a grand scale of service and experience. Nestled in the vibrant heart of Leicester Square, we are on the lookout for exceptional hospitality professionals whose unique skills and aspirations will not only meet our guests' high expectations but also enhance their own career trajectories within a company that values and rewards talent.

At The Londoner, we pride ourselves on being recognized as a Great Place to Work, reflecting our dedication to the wellbeing and growth of our team members.

Current Opportunity:

We are excited to announce an opening for a Front Office Manager to join our esteemed Front of House Team at our prestigious 5-Star hotel.


Role Overview:

  • Exciting opportunities await as you step into the role of Front Office Manager at The Londoner.
  • In this position, you will oversee the seamless operation of the lobby, ensuring that exceptional service standards are consistently upheld and that guest expectations are not just met, but exceeded.
  • Your primary focus will be on delivering outstanding service, as guest satisfaction is the cornerstone of this role.
  • You will lead and inspire the lobby team, fostering a motivated and high-performing environment.


Candidate Profile:

  • A proven history of managing a busy reception area as a reception supervisor or in hotel duty management within a 4 or 5 Star establishment is essential.
  • Familiarity with IT systems such as Opera, Office 365, and Sales Force is required.
  • Demonstrated experience in leading, mentoring, and developing a team is crucial.
  • Exceptional attention to detail and customer service skills are a must.
  • Fluency in the English language, both written and spoken, is imperative.


Our Employee Benefits:

  • Competitive salary package.
  • 28 days of annual leave, including public holidays, with additional days for long service.
  • Complimentary meals, salad bar, and unlimited beverages provided daily.
  • Referral bonus program of up to £500 for each friend recommended.
  • Annual complimentary overnight stays at our hotels.
  • Preferential accommodation rates for employees, their families, and friends.
  • Access to a discount platform for popular retail stores and outlets.
  • Automatic enrollment in our company pension scheme.
  • Regular social events across all hotel locations.
  • Annual recognition events to celebrate our employees.
  • Wellbeing champions available at all hotels.
  • Access to medical appointments and occupational health support through our company doctor.
  • Online learning platform, Edwardian Academy, available for all employees.
  • Opportunities for career advancement and a variety of training programs to support your professional development.

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