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Front Office Manager

2 months ago

London, Greater London, United Kingdom Front Office - The Landmark London Full time

Enrich the Journeys of our People and our Guests as our Front Office Supervisor

The Landmark London seeks unique individuals to join a team full of energy and passion, where we value your strengths and growth potential.

Some of the brilliant benefits you will enjoy as a Front Office Supervisor are:

  • Competitive salary with 00 + service charge
  • Pension with company contributions
  • 50% discount in all our restaurants and Spa treatments across our properties
  • Complimentary stay after passing probation
  • Extensive discounts on our benefits platform
  • Access to private medical insurance
  • Interest free season ticket loan
  • Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
  • Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
  • Bike to work scheme
  • Uniforms provided and laundered complimentary
  • Free meals on duty
  • Opportunity to contribute to business focuses, community and environment through taskforces
  • Employee recognition schemes and Social Committee events including gala dinners and more

    We are currently looking for a passionate Front Office Supervisor to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other.

    As a Front Office Supervisor, your main duties and expectations for the role will include:

    • To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to Front Office Management when needed.
    • To supervise the Front Office Clerks in their work, ensuring maximum performance, good time keeping and ensuring they are displaying company behaviours at all times.
    • To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, Assistant Director of Rooms/Director of Rooms.
    • To work 40 hours per week, on a shift rota.