Front Office Manager
2 months ago
Job Title: Assistant Front Office Manager
Job Summary:
We are seeking a highly motivated and experienced Assistant Front Office Manager to join our team at Imperial London Hotels. As a key member of our Front Office department, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel's front desk.
Key Responsibilities:
- Guest Services: Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
- Front Office Operations: Assist the Front Office Manager in overseeing the daily operations of the front desk, including managing guest check-in and check-out, handling room assignments, and coordinating with other departments as needed.
- Team Leadership: Supervise and train front desk staff, providing guidance and support to ensure excellent service delivery.
- Revenue Management: Assist in managing room inventory, rates, and revenue goals, ensuring optimal revenue performance.
- Quality Assurance: Monitor and improve front office processes and procedures to ensure high standards of service quality and operational efficiency.
Requirements:
- Experience: Previous experience as a Reception Manager or Front of House supervisor in a similar operation.
- Education: High school diploma or equivalent required; degree in hospitality or related field preferred.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Technical Skills: Proficient in Microsoft Office and hotel management systems, with experience in revenue management and front office operations.
What We Offer:
- Competitive Salary: A competitive salary and benefits package, including holidays, free meals on duty, and uniform.
- Professional Development: Opportunities for career growth and professional development, including training and development programs.
- Recognition and Rewards: Recognition and rewards for outstanding performance, including employee recognition and awards.
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