Client Care Specialist
1 week ago
The Client Care Specialist is a highly skilled, contact centre based individual who manages diverse customer needs (including new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including Personal Shopping, E-Commerce, Customer Service and Retail).
Key Responsibilities- Provide an exceptional Tiffany Experience by delivering Service Excellence and building enduring client relationships.
- Act as a trusted authority and honour commitments to reduce client effort in answer to their enquiry or in resolution of their issue.
- Be curious and interested in the product range and refresh knowledge on a regular basis.
- Uphold integrity and accountability of internal departments and business processes to resolve client dissatisfaction and amplify confidence and loyalty.
- Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client's experience.
- Work collaboratively to achieve individual and department sales plan, through use of strategic selling skills to execute sales opportunities and following through with enquiries to generate future sales opportunities.
- Utilise cross-selling, up-selling and promote add-on and personalisation opportunities to maximise the value from a customer interaction.
- Consistently meet departmental productivity KPIs.
- Cultivate and maintain relationships to create a portfolio of relevant clients.
- Superior communication and interpersonal skills.
- Fluent in French and English.
- Previous sales or service experience in a retail or contact center environment.
- Familiarity with website technology, website navigation and terminology associated with e-commerce.
- Flexibility with work schedule; weekends as required.
- Authorization to work and remain in the UK.
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