Guest Services Coordinator

4 weeks ago


Derby, Derby, United Kingdom LGH Hotels Management Full time

Join Our Team

We are seeking a dedicated and service-oriented individual to become a vital part of our hotel as a Guest Services Coordinator. As the initial point of interaction for our visitors, you will be instrumental in fostering a remarkable and hassle-free experience for our guests.

Key Responsibilities:

  • Deliver outstanding customer service to all guests, including managing check-in and check-out processes, as well as addressing inquiries.
  • Efficiently manage guest requests and concerns, ensuring a high level of satisfaction.
  • Respond to phone calls and emails, facilitate reservations, and maintain guest records.
  • Support administrative functions such as billing, documentation, and report preparation.
  • Collaborate closely with various hotel departments to guarantee seamless operations and an exceptional guest experience.

Employee Benefits:

  • Attractive employee discounts on room rates across our hotel portfolio.
  • Discounts on shopping, covering groceries, fashion, travel, and more.
  • Eye care benefits.
  • Access to free legal and financial advice.
  • Counseling services.
  • Health and life insurance plans.
  • Cycle-to-work initiative.
  • Wellness resources, including fitness videos and healthy living tips.
  • Access to wellbeing podcasts and TV shows.
  • Breathing exercises for stress relief.
  • 24/7 support and advice hotline.
  • Recognition and rewards for team efforts.
  • Complimentary meals during shifts.
  • Free parking facilities.

Ideal Candidate:

  • Previous experience in a customer-facing role, preferably within the hospitality sector.
  • Excellent communication and interpersonal skills, with a warm and approachable demeanor.
  • Ability to manage multiple tasks in a dynamic environment.
  • Familiarity with computer systems and software, including reservation and property management tools.
  • Flexible schedule availability, including weekends and holidays.

If you are a collaborative team member with a passion for hospitality and exceptional customer service abilities, we would be eager to hear from you.

About LGH Hotels Management:

With a growing collection of 42 hotels across the UK, including well-known brands such as Crowne Plaza, Holiday Inn, and Best Western, LGH Hotels Management is the ideal place for those looking to advance their careers in the hospitality industry. Join our vibrant team and contribute to the evolution of the UK hospitality landscape.



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