Guest Services Coordinator

4 weeks ago


Derby, Derby, United Kingdom LGH Hotels Management Full time

The Role

We are seeking a dedicated and customer-oriented individual to become a vital part of our hotel as a Guest Services Coordinator. As the initial point of interaction for our visitors, you will be instrumental in delivering an exceptional and memorable experience for our guests.

Key Responsibilities:

  • Deliver outstanding customer service to all guests, managing check-in and check-out processes, and addressing inquiries with professionalism.
  • Respond to guest requests and concerns swiftly and effectively, ensuring a high level of guest satisfaction.
  • Manage phone calls and emails, process reservations, and maintain accurate guest information.
  • Support administrative functions such as billing, record management, and generating reports.
  • Collaborate closely with various hotel departments to guarantee seamless operations and an enjoyable guest experience.

Employee Benefits

  • Attractive employee discounts on room rates across our hotel portfolio.
  • Discounts on shopping, covering groceries, fashion, travel, utilities, leisure activities, and vacations.
  • Eye care benefits.
  • Complimentary legal and financial advice.
  • Access to counseling services.
  • Health and death benefit plans.
  • Cycle-to-work initiative.
  • Wellness tips and fitness video resources.
  • Healthy recipe suggestions.
  • Guidance on maintaining an active and healthy lifestyle.
  • Access to wellness podcasts and videos.
  • Breathing exercises for relaxation.
  • 24/7 support and advice hotline.
  • Recognition and rewards for team contributions.
  • Complimentary meals during shifts.
  • Free parking facilities.

Ideal Candidate Profile

  • Previous experience in a customer-facing role, preferably within the hospitality sector.
  • Excellent communication and interpersonal skills, with a warm and inviting demeanor.
  • Ability to handle multiple tasks and thrive in a fast-paced environment.
  • Proficiency with computer systems and software, including reservation and property management platforms.
  • Flexible schedule availability, including weekends and holidays.

If you are a collaborative team member with a passion for hospitality and exceptional customer service skills, we would be eager to connect with you.

About LGH Hotels Management

Are you interested in a rewarding career in the hospitality industry? Look no further than LGH Hotels Management. With a growing portfolio of hotels across the UK, including well-known brands such as Crowne Plaza, Holiday Inn, and Best Western, we are the ideal choice for those pursuing a fulfilling career in hospitality. Join our vibrant team and contribute to the evolution of the UK hospitality landscape.



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