Current jobs related to Reliance Worldwide Corporation Technical Expert - Derby, Derby - John Guest

  • Plumbing Technical Helpdesk Specialist

    7 days ago

    Derby, Derby, United Kingdom John Guest Full time

    About Our TeamWe are part of Reliance Worldwide Corporation, a leading provider of innovative plumbing, heating, and construction solutions. Our team is dedicated to delivering exceptional technical support and services to our customers.Job PurposeWe are seeking a highly skilled Plumbing Technical Helpdesk Representative to provide expert technical guidance...

  • Plumbing Technical Support Specialist

    4 weeks ago

    Derby, Derby, United Kingdom John Guest Full time

    Job Title: Plumbing Technical Helpdesk RepresentativeJob Summary:We are seeking a highly skilled and experienced Plumbing Technical Helpdesk Representative to join our team at Reliance Worldwide Corporation. As a key member of our technical support team, you will provide expert technical guidance and assistance to internal and external customers, ensuring...

  • Plumbing Technical Support Specialist

    4 weeks ago

    Derby, Derby, United Kingdom John Guest Full time

    Job Title: Plumbing Technical Helpdesk RepresentativeJob Summary:We are seeking a highly skilled and experienced Plumbing Technical Helpdesk Representative to join our team at Reliance Worldwide Corporation. As a key member of our technical support team, you will provide expert technical guidance and assistance to internal and external customers, ensuring...

  • Technical Administrator

    2 weeks ago

    Derby, Derby, United Kingdom Wabtec Corporation Full time

    About the Role:We are seeking a highly organized and detail-oriented Technical Administrator to join our Engineering team at Wabtec Corporation. As a Technical Administrator, you will provide administrative support to various areas of the business, including office administration, product leads, senior management, and external agencies.Key...

  • Technical Administrator

    2 weeks ago

    Derby, Derby, United Kingdom Wabtec Corporation Full time

    About the Role:We are seeking a highly organized and detail-oriented Technical Administrator to join our Engineering team at Wabtec Corporation. As a Technical Administrator, you will provide administrative support to various areas of the business, including office administration, product leads, senior management, and external agencies.Key...

  • Technical Administrator

    2 weeks ago

    Derby, Derby, United Kingdom Wabtec Corporation Full time

    About the Role:We are seeking a highly organized and detail-oriented Technical Administrator to join our Engineering team at Wabtec Corporation. As a Technical Administrator, you will provide administrative support to various areas of the business, including office administration, product leads, senior management, and external agencies.Key...

  • Technical Administrator

    2 weeks ago

    Derby, Derby, United Kingdom Wabtec Corporation Full time

    Job DescriptionAs a Technical Administrator, you will provide administrative support to the Engineering team at Wabtec UK. This role involves managing tasks, approvals, and project forecasting, as well as providing technical support and training for the PLM system.Key Responsibilities:Produce weekly and monthly reports, as well as key performance...

  • Technical Expert

    1 month ago

    Derby, Derby, United Kingdom Expleo Engineering UK Limited Full time

    Technical Authority for SubmarinesExpleo is a trusted partner for end-to-end, integrated engineering, quality services, and management consulting for digital transformation.We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people...

  • Technical Expert

    1 month ago

    Derby, Derby, United Kingdom Expleo Engineering UK Limited Full time

    Technical Authority for SubmarinesExpleo is a trusted partner for end-to-end, integrated engineering, quality services, and management consulting for digital transformation.We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people...

  • Technical Expert

    3 weeks ago

    Derby, Derby, United Kingdom Expleo Technology Full time

    Job Title: Technical AuthorityExpleo Technology is seeking a highly skilled Technical Authority to join our team. As a trusted partner for end-to-end, integrated engineering, quality services, and management consulting for digital transformation, we help businesses harness unrelenting technological change to successfully deliver innovations that will help...

  • Technical Administrator

    7 days ago

    Derby, Derby, United Kingdom Wabtec Corporation Full time

    About the Role:The Technical Administrator will provide administrative support to the Engineering team at Wabtec UK, working closely with product leads, senior management, and external agencies. This role requires excellent organisational and communication skills, with a strong attention to detail and accuracy.Key Responsibilities:Provide administrative...

  • ASM Derby Team Member

    3 days ago

    Derby, Derby, United Kingdom John Guest Full time

    About Reliance Worldwide CorporationWe're a global company with innovative products that serve markets across plumbing, heating, and construction. Our mission is to make our customers' lives easier while sustainably delivering unrivalled returns. With global headquarters in Atlanta, Georgia, USA, and regional headquarters in Brisbane, Australia, and London,...

  • Customer Support Specialist

    2 weeks ago

    Derby, Derby, United Kingdom STERIS Canada Corporation Full time

    Job Title: Customer Technical Support SpecialistSTERIS Canada Corporation is seeking a highly skilled Customer Technical Support Specialist to join our team. As a key member of our technical support team, you will provide expert technical assistance to our customers, ensuring they receive the highest level of support for our software products.Key...

  • Corporate Lawyer

    1 month ago

    Derby, Derby, United Kingdom CV-Library Full time

    Corporate Commercial Lawyer OpportunityWe are seeking a highly skilled Corporate Commercial Lawyer to join our team at CV-Library. As a key member of our legal team, you will be responsible for providing expert advice on corporate and commercial matters to our clients.Key Responsibilities:Provide strategic advice on mergers and acquisitions, corporate...

  • Corporate Lawyer

    1 month ago

    Derby, Derby, United Kingdom CV-Library Full time

    Corporate Commercial Lawyer OpportunityWe are seeking a highly skilled Corporate Commercial Lawyer to join our team at CV-Library. As a key member of our legal team, you will be responsible for providing expert advice on corporate and commercial matters to our clients.Key Responsibilities:Provide strategic advice on mergers and acquisitions, corporate...

  • Sales Representative

    2 weeks ago

    Derby, Derby, United Kingdom John Guest Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Representative to join our team at Reliance Worldwide Corporation (RWC). As a Sales Representative, you will be responsible for cultivating new and existing relationships with customers, identifying sales opportunities, and driving revenue growth.Key ResponsibilitiesDevelop and execute...

  • Plumbing Technical Support Specialist

    2 months ago

    Derby, Derby, United Kingdom John Guest Full time

    About UsAt John Guest, we're a leading manufacturer of innovative plumbing and heating solutions. Our mission is to provide top-tier products and exceptional customer service to the industry.Job PurposeWe're seeking a skilled Plumbing Technical Support Specialist to join our team. As a key member of our technical support team, you'll provide expert guidance...

  • Control Systems Engineer

    2 months ago

    Derby, Derby, United Kingdom Premier Technical Recruitment Full time

    Job Title: Control Systems EngineerCompany: Premier Technical RecruitmentJob Type: Full-timeIndustry: Transportation InfrastructureLocation: DerbyJob Description:We are seeking a highly skilled Control Systems Engineer to join our team at Premier Technical Recruitment. As a market leader in the provision of innovative and bespoke integrated systems, we offer...

  • Control Systems Engineer

    2 months ago

    Derby, Derby, United Kingdom Premier Technical Recruitment Full time

    Job Title: Control Systems EngineerCompany: Premier Technical RecruitmentJob Type: Full-timeIndustry: Transportation InfrastructureLocation: DerbyJob Description:We are seeking a highly skilled Control Systems Engineer to join our team at Premier Technical Recruitment. As a market leader in the provision of innovative and bespoke integrated systems, we offer...

  • Technical Expert for Submarine Systems

    1 week ago

    Derby, Derby, United Kingdom Expleo Technology Full time

    Job DescriptionExpleo Technology is a trusted partner for end-to-end, integrated engineering, quality services, and management consulting for digital transformation. We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around...

Reliance Worldwide Corporation Technical Expert

2 months ago

Derby, Derby, United Kingdom John Guest Full time

About Us

At John Guest, we're a leading manufacturer of innovative plumbing and heating solutions. Our mission is to provide top-tier products and exceptional customer service to the plumbing industry.

Job Purpose

We're seeking a highly skilled Plumbing Technical Support Specialist to join our team. As a key member of our technical support team, you'll provide expert guidance and assistance to internal and external customers, ensuring they receive the best possible technical support and solutions for our entire product range.

Key Responsibilities

  • Technical Support
  • Provide high-level technical support via phone, email, and live chat while meeting department KPIs and objectives
  • Diagnose and resolve complex technical issues related to our products promptly and efficiently, especially in relation to commercial valves
  • Collaborate with the Customer Service team to ensure timely and satisfactory issue resolution
  • Documentation and Training
  • Develop and implement a robust knowledge base system that includes FAQs, troubleshooting guides, and product documentation to assist customers and internal teams
  • Create training material and conduct training sessions for internal staff and customers on our product range
  • Quality Assurance
  • Ensure that all technical support interactions meet quality standards and adhere to company policies and procedures
  • Monitor customer feedback and implement improvements to enhance the customer support experience
  • Maintain records of customer interactions, technical issues, and resolutions for reporting and analysis purposes
  • Review marketing materials, including websites, product guides, technical guides, and data sheets, to ensure correct and up-to-date information is being provided
  • Technical Expertise
  • Demonstrate an in-depth understanding of the Reliance Valves, JG Speedfit, John Guest, SharkBite, and JG Underfloor product ranges, including installation, maintenance, troubleshooting, and their integration within plumbing and heating systems
  • Stay updated on industry trends, product developments, and best practices to provide accurate and up-to-date technical support

Requirements

  • Proven experience in a technical support role or a similar role within the plumbing and heating industry
  • Strong knowledge of plumbing and heating systems and fluid applications, including boilers, water heaters, pipes, valves, and underfloor heating
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Familiarity with CRM software for tracking and managing customer enquiries
  • Ability to work collaboratively in a team and independently
  • Customer-focused with a strong dedication to providing exceptional service
  • Willingness to stay updated on industry developments and product knowledge through continuous learning
  • Proactive attitude in identifying potential process and product improvements
  • Strong time management skills to meet deadlines and manage workloads
  • Positive and professional demeanor in all interactions
  • Compliance with all current health, safety, and environment regulations in operation within the company while carrying out duties