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Customer Support Specialist

1 month ago

Derby, Derby, United Kingdom STERIS Canada Corporation Full time
Job Title: Customer Technical Support Specialist

STERIS Canada Corporation is seeking a highly skilled Customer Technical Support Specialist to join our team. As a key member of our technical support team, you will provide expert technical assistance to our customers, ensuring they receive the highest level of support for our software products.

Key Responsibilities:

  • Provide direct front-line technical support for our software products, including troubleshooting and resolving issues related to software, hardware, and network configurations.
  • Collaborate with customers to understand their technical requirements and provide tailored solutions to meet their needs.
  • Participate in 24/7 technical support coverage on a rotational basis, ensuring seamless support to our customers.
  • Design and develop custom reports and queries using proprietary software and MS SQL Server.
  • Perform bulk data updates and assist customers with server and workstation set-up.
  • Remotely install and configure STERIS software and interfaces on customer servers.

Requirements:

  • 3-5 years of experience in technical support of computers, networks, applications, etc.
  • Experience with MS SQL Server and software configuration.
  • Fluent in English, Spanish, and Portuguese.

STERIS Canada Corporation is an equal opportunity employer.