Administrative and Front of House Concierge

3 weeks ago

London, Greater London, United Kingdom Grosvenor UK Full time

Job Title: Admin/FOH Concierge

Location: Westminster, London

Company: Grosvenor Concierge

Salary: £30,500 per annum

Working Hours: Monday - Friday, 9:00 AM - 6:00 PM (45 hours per week)

About Us:

Grosvenor Concierge is a leading provider of concierge services, dedicated to maintaining the highest standards of customer service for employees, contractors, and visitors at our prestigious sites. We are in search of a skilled and professional individual for a dual role encompassing both administrative and front-of-house responsibilities.

Role Overview:

The ideal candidate will be a proactive and detail-oriented professional, adept at delivering exceptional customer service while managing a range of administrative tasks. As the first point of contact for clients and visitors, you will play a crucial role in ensuring a positive experience. This position requires discretion, maturity, and a proactive problem-solving mindset.

Key Responsibilities:

- Administrative Support:

  • Assist with procurement and sourcing activities, including generating Purchase Orders, tracking, and conducting Goods Receipts (GRs).
  • Conduct weekly reviews and report on procurement and sourcing status.
  • Support the preparation of monthly Health, Safety & Environment (HSE) and Facilities Management (FM) reports.
  • Maintain and update essential documents and platforms, such as seating arrangements and Emergency Response Plans.
  • Facilitate internal communications, supporting teams while ensuring adherence to corporate guidelines.
  • Assist in organizing departmental relocations and restructuring.

- Front of House Duties:

  • Provide a welcoming atmosphere and deliver exceptional service to VIP guests and visitors.
  • Manage meeting room reservations, daily briefings, and ensure all spaces are prepared and ready.
  • Continuously enhance services for visitors and staff, including reception, refreshments, cleaning, and security.
  • Promptly address and resolve any issues impacting service delivery.
  • Ensure that monthly statistics are accurately recorded and maintained.

- Team Leadership & Compliance:

  • Lead and oversee the concierge team, providing necessary training and support.
  • Ensure adherence to client objectives, policies, and procedures.
  • Act as the primary contact for the concierge team during emergencies and evacuations.
  • Serve as a fire warden, guiding evacuation processes and coordinating with the client's incident commander.

- Health, Safety, and Environment (HSE) Responsibilities:

  • Comply with the HSE objectives established by the client.
  • Manage information and assets in accordance with the client's Information Security User Standard.
  • Actively engage in emergency procedures, including communication and coordination with first aiders and external entities.

- Required Qualifications & Skills:

  • Experience: A minimum of 2 years in a similar role, ideally within a high-end or corporate setting.

Skills:

  • Exceptional communication skills, both written and verbal.
  • Proactive, energetic, and capable of performing under pressure.
  • Strong organizational abilities with meticulous attention to detail.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
  • Ability to lead and inspire a team, with experience in training and development.

Preferred Qualifications:

  • Experience in facilities management, procurement, or HSE roles.
  • First Aid certification or willingness to serve as a first aider.

Why Join Us?

At Grosvenor Concierge, we prioritize professionalism, integrity, and the delivery of outstanding service. If you are committed to providing exceptional customer experiences and thrive in a dynamic, fast-paced environment, we encourage you to consider this opportunity.

Application Process:

If your experience and qualifications align with the requirements of this role, we look forward to reviewing your application.

  • Administrative and Front of House Concierge

    3 weeks ago

    London, Greater London, United Kingdom Grosvenor UK Full time

    Job Title: Admin/FOH ConciergeLocation: Westminster, LondonCompany: Grosvenor ConciergeSalary: £30,500 per annumWorking Hours: Monday - Friday, 9:00 AM - 6:00 PM (45 hours per week)About Us:Grosvenor Concierge is a leading provider of concierge services, dedicated to upholding the highest standards of customer service for employees, contractors, and...

  • Administrative and Front of House Concierge

    3 weeks ago

    London, Greater London, United Kingdom Grosvenor UK Full time

    Job Title: Admin/FOH ConciergeLocation: Westminster, LondonCompany: Grosvenor ConciergeSalary: £30,500 per annumWorking Hours: Monday - Friday, 9:00 AM - 6:00 PM (45 hours per week)About Us:Grosvenor Concierge stands as a leading provider of concierge solutions, dedicated to upholding the highest standards of customer service for employees, contractors, and...

  • Front Office Concierge

    1 day ago

    London, Greater London, United Kingdom Accor Hotels Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Office Concierge to join our team at Accor Hotels. As a key member of our Front Office Department, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Service: Provide personalized...

  • Front Office Concierge

    1 day ago

    London, Greater London, United Kingdom Accor Hotels Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Office Concierge to join our team at Accor Hotels. As a key member of our Front Office Department, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Service: Provide personalized...

  • Front Office Concierge

    4 days ago

    London, Greater London, United Kingdom Accor Hotels Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Office Concierge to join our team at Accor Hotels. As a Front Office Concierge, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience throughout their stay.Key Responsibilities:Provide Personalized Service: Offer...

  • Front Office Concierge

    4 days ago

    London, Greater London, United Kingdom Accor Hotels Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Office Concierge to join our team at Accor Hotels. As a Front Office Concierge, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience throughout their stay.Key Responsibilities:Provide Personalized Service: Offer...

  • Residential Day Concierge

    4 days ago

    London, Greater London, United Kingdom Savills Management Resources Full time

    Job SummaryThe Residential Day Concierge is a key member of the Savills Management Resources team, responsible for providing exceptional customer service and ensuring the smooth operation of our properties. As a Building Ambassador and Operations Coordinator, you will be the first point of contact for visitors, tenants, and contractors, and will be...

  • Residential Day Concierge

    4 days ago

    London, Greater London, United Kingdom Savills Management Resources Full time

    Job SummaryThe Residential Day Concierge is a key member of the Savills Management Resources team, responsible for providing exceptional customer service and ensuring the smooth operation of our properties. As a Building Ambassador and Operations Coordinator, you will be the first point of contact for visitors, tenants, and contractors, and will be...

  • Concierge Officer

    6 days ago

    London, Greater London, United Kingdom 1-Tom-Plumber Tulsa Full time

    Job Summary:Pinnacle Group, a leading provider of housing and neighbourhood services, is seeking a skilled Concierge Officer to provide exceptional front-of-house services to our residents and visitors. As a key member of our Residential Property Management team, you will be responsible for greeting and assisting guests, managing building access, handling...

  • Residential Day Concierge

    2 days ago

    London, Greater London, United Kingdom Savills Management Resources Full time

    Job SummaryThe Residential Day Concierge is a key member of the Savills Management Resources team, responsible for providing exceptional customer service and maintaining a professional presence at the front reception desk. This role requires a high level of autonomy, flexibility, and attention to detail, with a focus on delivering a five-star experience to...

  • Residential Day Concierge

    2 days ago

    London, Greater London, United Kingdom Savills Management Resources Full time

    Job SummaryThe Residential Day Concierge is a key member of the Savills Management Resources team, responsible for providing exceptional customer service and maintaining a professional presence at the front reception desk. This role requires a high level of autonomy, flexibility, and attention to detail, with a focus on delivering a five-star experience to...

  • Luxury Hotel Concierge

    3 weeks ago

    London, Greater London, United Kingdom Corecruitment Full time

    Job Title: Luxury Hotel Concierge - Front of HouseSalary: £30,000 + Service ChargeLocation: LondonWe are seeking a dedicated Concierge to enhance the guest experience at our prestigious hotel in London. As the first point of contact, you will embody exceptional hospitality and professionalism. Key ResponsibilitiesWelcome guests upon their arrivalAssist with...

  • Accommodation Night Concierge

    6 days ago

    London, Greater London, United Kingdom HCA Healthcare UK Full time

    About the RoleWe are seeking a highly skilled and experienced Concierge to join our Front of House Team at HCA Healthcare UK. As a key member of our team, you will play a vital role in ensuring that all visitors to our site receive exceptional service and a seamless experience.Key ResponsibilitiesMeet and greet patients, visitors, and consultants, providing...

  • Accommodation Night Concierge

    1 day ago

    London, Greater London, United Kingdom HCA Healthcare UK Full time

    About the RoleWe are seeking a highly skilled and experienced Concierge to join our Front of House Team at HCA Healthcare UK. As a key member of our team, you will play a vital role in ensuring that all visitors to our site receive exceptional service and a seamless experience.Key ResponsibilitiesMeet and greet patients, visitors, and consultants, providing...

  • Accommodation Night Concierge

    2 days ago

    London, Greater London, United Kingdom HCA Healthcare UK Full time

    About the RoleWe are seeking a highly skilled and experienced Concierge to join our Front of House Team at HCA Healthcare UK. As a key member of our team, you will play a vital role in ensuring that all visitors to our site receive exceptional service and a seamless experience.Key ResponsibilitiesMeet and greet patients, visitors, and consultants, providing...

  • Front of House Administrator

    5 days ago

    London, Greater London, United Kingdom Bain and Gray Full time

    Job Title: Front of House AdministratorCompany: Bain and GrayJob Type: Full-timeLocation: MayfairJob Reference: VB16609About the Role:We are seeking a highly organized and detail-oriented Front of House Administrator to join our team at Bain and Gray. As the first point of contact for our clients and visitors, you will be responsible for providing...

  • Front of House Administrator

    4 days ago

    London, Greater London, United Kingdom Bain and Gray Full time

    Job Title: Front of House AdministratorCompany: Bain and GrayJob Type: Full-timeLocation: MayfairJob Reference: VB16609About the Role:We are seeking a highly organized and detail-oriented Front of House Administrator to join our team at Bain and Gray. As the first point of contact for our clients and visitors, you will be responsible for providing...

  • Concierge Ambassador

    13 hours ago

    London, Greater London, United Kingdom London Bridge Hospital Full time

    Job Title: Concierge AmbassadorAbout the RoleWe are seeking a highly skilled and experienced Concierge Ambassador to join our Front of House Team at London Bridge Hospital. As a key member of our team, you will play a vital role in ensuring that all patients, visitors, and consultants receive a warm and welcoming experience.Key ResponsibilitiesMeet and greet...

  • Concierge Ambassador

    16 hours ago

    London, Greater London, United Kingdom London Bridge Hospital Full time

    Job Title: Concierge AmbassadorAbout the RoleWe are seeking a highly skilled and experienced Concierge Ambassador to join our Front of House Team at London Bridge Hospital. As a key member of our team, you will play a vital role in ensuring that all patients, visitors, and consultants receive a warm and welcoming experience.Key ResponsibilitiesMeet and greet...

  • Front of House Ambassador

    6 days ago

    London, Greater London, United Kingdom Savills Management Resources Full time

    Job Summary The Residential Day Concierge is a key member of the Savills Management Resources team, responsible for providing exceptional customer service and ensuring the smooth operation of our residential properties. As a Front of House Ambassador, you will be the first point of contact for our residents, tenants, and visitors, providing a warm and...