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Concierge Officer

2 months ago


London, Greater London, United Kingdom 1-Tom-Plumber Tulsa Full time

Job Summary:

Pinnacle Group, a leading provider of housing and neighbourhood services, is seeking a skilled Concierge Officer to provide exceptional front-of-house services to our residents and visitors. As a key member of our Residential Property Management team, you will be responsible for greeting and assisting guests, managing building access, handling inquiries, and ensuring a welcoming environment.

Key Responsibilities:

  • Act as the first point of reference for visitors, contractors, and others who need assistance or information about Pinnacle's services and the development.
  • Manage resident complaints in relation to noise or other nuisance or suspected lease breaches, notifying management where necessary and assisting in issuing communications to residents about matters that affect them.
  • Conduct regular security and safety patrols and site inspections, including riser & plant room checks.
  • Maintain inventory and stock of supplies for the effective management of the concierge desk and services.
  • Ensure compliance with relevant laws and regulations, as well as company policies and procedures.

Requirements:

  • SIA licence indoor supervision and first aid is essential. CCTV SIA licence is desirable.
  • Proficient in Microsoft Excel, Word, and One Note.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading provider of housing and neighbourhood services.
  • A dynamic and inclusive work environment.
  • Professional development and growth opportunities.

About Us:

1-Tom-Plumber Tulsa is a leading provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work, and play. We are committed to delivering exceptional customer service and creating a welcoming environment for our residents and visitors.