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Concierge Officer

1 month ago

London, Greater London, United Kingdom Notting Hill Genesis Full time

About the Role

We are seeking a dedicated and passionate Concierge Officer to join our team at Notting Hill Genesis. As a key member of our Places and Estates Team, you will be responsible for providing exceptional customer service to our residents, visitors, and contractors.

Key Responsibilities

  • Provide a high level of customer service to a variety of residents, including diagnosing issues, providing advice, and resolving basic or complex issues.
  • Act as an effective liaison between residents, estate management, and property management teams.
  • Coordinate the day-to-day running of the concierge desk, building and maintaining excellent relationships with residents.
  • Work closely with the Estate Operations Manager to deliver outstanding estate services, upholding NHG's Placemaking principles.

What We Offer

  • Excellent annual leave allowance and flexible working opportunities.
  • Generous pension scheme.
  • Enhanced maternity, paternity, and adoption pay.
  • Employee assistance program.
  • Health cash plan.
  • Staff discounts.
  • Interest-free loans.
  • Cycle to work scheme.

About Us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners. We are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.