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Administrative and Front of House Concierge
2 months ago
Job Title: Admin/FOH Concierge
Location: Westminster, London
Company: Grosvenor Concierge
Salary: £30,500 per annum
Working Hours: Monday - Friday, 9:00 AM - 6:00 PM (45 hours per week)
About Us:
Grosvenor Concierge stands as a leading provider of concierge solutions, dedicated to upholding the highest standards of customer service for employees, contractors, and visitors at our distinguished locations. We are in search of a seasoned and professional individual to fulfill a dual role as Admin/Front of House (FOH) Concierge.
Role Overview:
The ideal candidate will be dynamic and detail-oriented, excelling in delivering exceptional customer service while managing a diverse range of administrative responsibilities. As the first point of contact for clients and visitors, you will ensure a remarkable experience, demonstrating discretion, maturity, and a proactive approach to problem-solving.
Key Responsibilities:
- Administrative Support:
- Assist with procurement and sourcing tasks, including generating Purchase Orders, tracking, and conducting Goods Receipts (GRs).
- Conduct weekly reviews and reporting on procurement and sourcing progress.
- Support the preparation of monthly Health, Safety & Environment (HSE) and Facilities Management (FM) reports.
- Maintain and update essential documents and platforms, such as seating arrangements and Emergency Response Plans.
- Facilitate internal communications, supporting teams while ensuring adherence to corporate guidelines.
- Assist in the planning and execution of departmental relocations and reorganizations.
- Front of House Duties:
- Deliver a warm welcome and exceptional service to VIP guests and visitors.
- Manage meeting room reservations, daily briefings, and ensure all spaces are prepared.
- Continuously enhance services for visitors and staff, including reception, refreshments, cleaning, and security.
- Promptly address and resolve any issues impacting service delivery.
- Ensure monthly statistics are accurately recorded and maintained.
- Team Leadership & Compliance:
- Lead and oversee the concierge team, providing training and support as needed.
- Ensure adherence to client objectives, policies, and procedures.
- Act as the primary contact for the concierge team during emergencies and evacuations.
- Serve as a fire warden, leading evacuation procedures and coordinating with the client's incident commander.
- Health, Safety, and Environment (HSE) Responsibilities:
- Adhere to the HSE objectives set by the client.
- Manage information and assets according to the client's Information Security User Standard.
- Actively engage in emergency procedures, including communication and coordination with first aiders and external entities.
- Required Qualifications & Skills:
- Experience: A minimum of 2 years in a comparable role, ideally within a high-end or corporate setting.
Skills:
- Exceptional communication skills, both written and verbal.
- Proactive, energetic, and capable of working under pressure.
- Strong organizational skills with meticulous attention to detail.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- Ability to lead and inspire a team, with experience in training and development.
Preferred Qualifications:
- Experience in facilities management, procurement, or HSE roles.
- First Aid certification or willingness to serve as a first aider.
Why Join Us?
At Grosvenor Concierge, we prioritize professionalism, integrity, and the delivery of outstanding service. If you are dedicated to providing exceptional customer experiences and thrive in a dynamic, fast-paced environment, we encourage you to consider this opportunity.
Application Process:
If your experience and qualifications align with the requirements of this role, we look forward to reviewing your application.
