IT Support Specialist

2 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Sikla Group Full time
Junior IT Helpdesk Job Description

We are seeking a motivated and enthusiastic Junior IT Helpdesk to join our team at Sikla Group. This position offers an excellent opportunity for a final-year degree student or recently graduated individual to gain hands-on experience in IT support and develop valuable technical and customer service skills.

Key Responsibilities:
  • Provide first-level IT support to the UK team, resolving technical issues and escalating complex problems to external and international teams.
  • Support with IT on- and off-boarding users, ensuring a seamless experience.
  • Document procedures and flowcharts for common IT requests and issues.
  • Install and configure hardware and software, or coordinate with external and international teams.
  • Maintain IT stock hardware inventories and support the team with IT developments for new business projects.
  • Communicate proactively and openly with all departments, ensuring timely and effective resolution of user inquiries and problems.
Requirements:
  • Enrolled or finishing a degree program in Information Technology, Computer Science, or a related field.
  • Strong interest in pursuing a career in IT support or a related field.
  • Exceptional communication and interpersonal skills, with the ability to pass technical information clearly and effectively to non-technical users.
  • Ability to prioritize tasks, work independently, and collaborate effectively within a team.
  • Eagerness to learn new technologies.
  • Strong problem-solving skills coupled with meticulous attention to detail.
  • Excellent level of empathy and end-user satisfaction.
Our Offer:
  • Office-based role in Milton Keynes.
  • Part-Time or Full-Time opportunities.
  • Onsite free refreshments and regular staff lunches.
  • Entitlement to Private Healthcare & Local Gym Membership.
Career Prospects and Training:

At Sikla Group, we believe in career plans based on long-term strategy, built on teamwork, growth, and development. You will be encouraged to bring your ideas to the table and develop your skillset towards real career opportunities within the company.

You will be offered ongoing internal training, support, and development.

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