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Senior ICT Support Specialist

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Mirus IT Full time
Senior ICT Support Engineer

About the Role:

We are seeking a highly skilled Senior ICT Support Engineer to join our team at Mirus IT. As a key member of our service desk, you will be responsible for providing technical support to end-users, resolving complex issues, and ensuring excellent customer service.

Key Responsibilities:

  • Provide Level 3 technical support for a wide range of systems, including server infrastructure, Microsoft Office and 365 services, and hardware installations.
  • Diagnose and troubleshoot customer issues, applying permanent fixes or workarounds to restore service.
  • End-to-end ownership of customer tickets, identifying underlying causes and implementing permanent solutions.
  • Work closely with customers to maintain and support their infrastructure and tickets effectively.
  • Take responsibility for own continual professional development, ensuring up-to-date industry and technical knowledge in line with business needs.

Requirements:

  • Strong technical skills, including server infrastructure, Microsoft Office and 365 services, and hardware installations.
  • Excellent customer service skills and ability to work effectively with customers.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.

What We Offer:

We offer a competitive salary, excellent benefits package, and opportunities for professional development and growth. If you are a motivated and experienced ICT Support Engineer looking for a new challenge, please apply today.