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Senior ICT Support Specialist
2 months ago
About the Role:
We are seeking a highly skilled Senior ICT Support Engineer to join our team at Mirus IT. As a key member of our service desk, you will be responsible for providing technical support to end-users, resolving complex issues, and ensuring excellent customer service.
Key Responsibilities:
- Provide Level 3 technical support for a wide range of systems, including server infrastructure, Microsoft Office and 365 services, and hardware installations.
- Diagnose and troubleshoot customer issues, applying permanent fixes or workarounds to restore service.
- End-to-end ownership of customer tickets, identifying underlying causes and implementing permanent solutions.
- Work closely with customers to maintain and support their infrastructure and tickets effectively.
- Take responsibility for own continual professional development, ensuring up-to-date industry and technical knowledge in line with business needs.
Requirements:
- HP and Dell server infrastructure experience.
- Microsoft Server OS through to 2019, VMWare, and AD related aspects of Intune.
- Excellent customer service skills and ability to work in a hybrid environment.
What We Offer:
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
