Customer Service Team Leader

3 weeks ago


Stockport, Stockport, United Kingdom Page Personnel Full time £35,500 - £37,500

Position Overview: We are seeking an experienced Customer Service Team Leader to enhance the operations of a manufacturing company's customer service division.

Key Responsibilities:

  • Lead and nurture a high-performing team within the customer service sector.
  • Ensure timely and effective resolution of all customer inquiries and issues.
  • Monitor team performance, offering constructive feedback and implementing necessary enhancements.
  • Provide regular updates to senior management regarding team performance and customer satisfaction.
  • Develop and execute strategies aimed at refining customer service protocols.

Qualifications:

  • A degree in Business Management or a related discipline.
  • Demonstrated experience in a leadership role within customer service.
  • Proficient in managing and processing all forms of payments, including cash and credit transactions, along with conducting bank reconciliations.
  • Exceptional leadership and team management capabilities.
  • Strong grasp of customer service methodologies.
  • Familiarity with relevant software applications.
  • Experience in processing sales orders, quotes, and inquiries both in-person and online.
  • Ability to communicate effectively with external couriers for delivery and collection logistics.
  • Maintain an updated inventory of showroom samples and manage related documentation.
  • Update the CRM system with tasks and customer interactions.
  • Comprehensive knowledge of the FMCG sector.

Compensation and Benefits:

  • Competitive salary range of £35,500 to £37,500 per annum.
  • Life assurance and death in service policy.
  • Health cash plan.
  • Pension scheme with employer contributions.
  • Generous holiday allowance.

Opportunity: This role offers the chance to lead a dedicated customer service team and make a significant impact within a prominent FMCG organization.



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