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Retail Team Leader

2 months ago


Stockport, Stockport, United Kingdom National Trust Full time

About the Role

We are seeking a highly skilled and motivated Retail Team Leader to join our team at the National Trust. As a key member of our retail operations, you will play a vital role in driving sales and delivering exceptional customer service.

Key Responsibilities

  • Support the day-to-day management of the property retail operation to ensure commercial success and exceed visitor expectations.
  • Monitor stock and merchandise products to achieve stretching financial targets, leading by example in maximizing profitability and income.
  • Supervise paid and voluntary retail staff, working effectively with colleagues to deliver great service to visitors and promote the property's sense of place.

Requirements

  • Able to demonstrate a strong customer service ethos and experience working in a retail environment, including selling and merchandising skills.
  • Strong people skills enabling good relationships and knowledge of retail best practice, including selling and merchandising skills and effective space management.

What We Offer

  • A substantial pension scheme of up to 10% basic salary.
  • Free entry to National Trust places for you, a guest, and your children (under 18).
  • Rental deposit loan scheme.
  • Season ticket loan.
  • EV car lease scheme.
  • Perks at work discounts, such as gym memberships, shopping discount codes, and cinema discounts.
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible.
  • Employee assistance programme.
  • Free parking at most Trust places.