Experienced Credit Risk Specialist
3 weeks ago
This is a full-time, permanent role (37 hours per week) within the British Gas Customer Service division.
About Us
At British Gas, we prioritize our workforce as our greatest asset. Our goal is to deliver energy services and solutions to our clients in a sustainable, affordable, and straightforward manner. We take pride in embodying our core values daily: we care, we are bold, and we collaborate effectively.
We are seeking individuals who can work remotely following their training period, with a requirement to visit our office periodically.
Key Responsibilities
As a Senior Credit & Debt Agent, you will play a pivotal role in our Residential Energy Division. Your primary responsibilities will include:
- Addressing and resolving customer inquiries and complaints across a variety of products.
- Enhancing customer retention and loyalty by delivering exceptional service while identifying opportunities to expand our business offerings.
- Managing the complete resolution process for customer interactions, ensuring accountability and performance control.
- Collaborating with specialists within your team to tackle predefined tasks on behalf of customers and colleagues.
This role provides a unique opportunity to significantly impact our customers' energy experiences. You will be empowered to make informed decisions that prioritize customer satisfaction.
Required Skills
We are looking for candidates who possess:
- A genuine passion for delivering outstanding customer service.
- High energy and enthusiasm to manage diverse inquiries effectively.
- Strong time management and organizational abilities.
- Digital proficiency to navigate multiple complex systems.
- Excellent communication skills, both written and verbal, across various contact channels.
- Resilience and adaptability to thrive in a fast-paced, high-pressure environment.
- A commitment to providing accurate solutions on the first attempt.
We encourage creativity and courage in proposing ideas to enhance the customer journey and improve our operational processes.
Additional Requirements
When working remotely, a reliable internet connection with a minimum speed of 10mbps for both download and upload is essential. You will also need a suitable home office setup, as we will provide the necessary computer equipment.
Benefits
We offer a comprehensive benefits package, including:
- Private Medical Coverage
- 25 days of annual leave plus bank holidays
- Life Insurance
- Contributory Pension Plan
- A wide range of flexible benefits
Applicants must have the legal right to work in the UK, and a financial background check will be conducted as part of the hiring process.
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