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Experienced Credit Risk Specialist
2 months ago
As a Senior Credit and Debt Consultant, you will play a pivotal role in our British Gas Residential Energy Division. This is a permanent, full-time position requiring 37 hours of work per week.
About Us
At British Gas, we believe our employees are our greatest asset. Our mission is to deliver energy services and solutions to our customers in a sustainable, affordable, and straightforward manner. We take pride in our values of care, courage, and collaboration.
This role allows for remote work following initial training, with a requirement to visit the office at least once a month.
Salary and Benefits
The salary for this position is £27,161, with the potential for an annual business review of up to 16%, paid quarterly.
Our operational hours are Monday to Friday, from 8 AM to 6 PM, with shifts scheduled within these times.
Training
Training will take place in our office for a duration of 8 weeks. It is essential to plan accordingly, as no holidays can be taken during this period to ensure optimal training support.
Key Responsibilities
In this role, you will:
- Address and resolve customer inquiries and complaints across various products.
- Enhance customer retention and loyalty by delivering exceptional service while identifying opportunities to expand our business offerings.
- Manage customer interactions from start to finish, ensuring effective resolution without the need for transfers to other teams.
- Collaborate with specialists within your team to tackle specific tasks on behalf of customers.
This position empowers you to make impactful decisions, placing the customer at the center of your actions.
Required Skills
We are looking for candidates who possess:
- A genuine passion for delivering outstanding customer service.
- High energy and enthusiasm to handle diverse inquiries effectively.
- Strong time management and organizational skills.
- Digital proficiency to navigate multiple complex systems.
- Excellent verbal and written communication abilities.
- Resilience and adaptability to thrive in a fast-paced environment.
- A focus on providing accurate solutions on the first attempt.
We encourage creativity and courage in proposing ideas to enhance the customer experience and streamline our processes.
Additional Requirements
For remote work, a reliable broadband connection with a minimum speed of 10 Mbps is necessary. A suitable home office environment is also required, with a designated workspace free from distractions.
We offer a range of benefits, including private medical coverage, a holiday allowance of 25 days plus bank holidays, life assurance, a contributory pension plan, and a selection of flexible benefits.
Applicants must have the right to work in the UK, and a financial check will be conducted prior to employment. A DBS check and reference collection from previous employment will also be standard procedures.
As part of our selection process, candidates will be required to complete an online situational judgment exercise to assess their suitability for the role.
