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Lead Credit Risk Specialist
2 months ago
As a Senior Credit and Debt Consultant, you will be engaged in a permanent, full-time role (37 hours per week) within our esteemed organization.
About Us
At British Gas, we recognize that our workforce is our greatest asset. Our commitment is to deliver energy services and solutions to our customers in a sustainable, affordable, and straightforward manner. We take pride in embodying our core values: care, courage, and collaboration.
We are seeking individuals who can work remotely after their initial training, with a requirement to visit our office at regular intervals.
Compensation
The salary for this position is £27,161, accompanied by an annual business review that could yield up to 16% (paid quarterly).
Working Hours
Our operational hours are Monday to Friday, from 8 AM to 6 PM, with shifts scheduled within this timeframe.
Training Program
Initial training will be conducted in our office for a duration of 8 weeks. Please ensure that this aligns with any prior commitments, as holidays cannot be accommodated during this period.
Key Responsibilities
In this role, you will function as a Senior Credit & Debt Consultant within our innovative Residential Energy Division. Your primary responsibilities will include:
- Addressing and resolving customer inquiries and complaints across a variety of products.
- Enhancing customer retention and loyalty by delivering exceptional service while identifying opportunities to expand our business offerings.
- Managing and taking ownership of customer interactions, ensuring a seamless resolution process.
- Collaborating with specialists in your team to tackle specific tasks on behalf of customers and colleagues.
This position offers a unique opportunity to significantly impact our customers' energy experiences, empowering you to make informed decisions that prioritize customer satisfaction.
Required Skills
We are looking for candidates who possess:
- A genuine passion for delivering outstanding customer service.
- High energy and enthusiasm to handle diverse inquiries effectively.
- Strong time management and organizational abilities.
- Proficiency in navigating multiple complex systems.
- Excellent verbal and written communication skills.
- Resilience and adaptability in a fast-paced environment.
- A focus on providing effective solutions on the first attempt.
We encourage creativity and courage in proposing improvements to the customer journey and associated processes.
Additional Requirements
For remote work, a reliable internet connection with a minimum download speed of 10 Mbps is necessary. A suitable home office environment is also required, as we will provide the necessary equipment.
Benefits
We offer a range of benefits, including:
- Private Medical Coverage
- 25 days of annual leave plus bank holidays
- Life Insurance
- Contributory Pension Plan
- A variety of flexible benefits
Applicants must have the legal right to work in the UK, and a financial background check will be conducted prior to employment.
As part of our selection process, candidates will be required to complete an online situational judgment exercise to assess their suitability for the role.
