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Retail Team Leader
2 months ago
About the Role
We are seeking a highly skilled and motivated Retail Team Leader to join our team at the National Trust. As a Retail Team Leader, you will play a key role in supporting the day-to-day management of our retail operation, ensuring it is commercially successful and consistently exceeds our visitors' expectations.
Key Responsibilities
- Monitor stock and merchandise products to achieve stretching financial targets, leading by example when it comes to maximizing our profitability and income.
- Supervise paid and voluntary retail staff and work effectively alongside colleagues elsewhere in the property to deliver great service to visitors, promoting and enhancing the property's sense of place.
- Support the development and implementation of retail strategies to drive sales growth and improve customer experience.
Requirements
- Able to demonstrate a strong customer service ethos and experience of working in a retail environment, including selling and merchandising skills.
- Strong people skills enabling good relationships and knowledge of retail best practice, including selling and merchandising skills and effective space management.
What We Offer
- Substantial pension scheme of up to 10% basic salary.
- Free entry to National Trust places for you, a guest and your children (under 18).
- Rental deposit loan scheme.
- Season ticket loan.
- EV car lease scheme.
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible.
- Employee assistance programme.
- Free parking at most Trust places.
About Us
The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's essential that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
