Leasehold Services Coordinator

3 weeks ago

Oldham, Oldham, United Kingdom The Guinness Partnership Full time

About The Guinness Partnership
The Guinness Partnership stands as a prominent provider of affordable housing and care services across England. Our mission is to construct and oversee homes while delivering housing services to approximately 140,000 clients nationwide. With over 70% of our 70,000 properties available at social or affordable rents, we also empower around 10,000 residents through ownership or part-ownership of their homes.

Our aspiration is to offer exceptional service, create outstanding homes, operate as a commendable business, and cultivate a supportive workplace. Every action we undertake is centered around our customers, communities, and workforce, ensuring that any profits generated are reinvested into developing new homes and enhancing our services.

Role Overview
We are currently seeking a dedicated Leasehold Officer to become a vital part of our team. This is a full-time position, requiring a commitment of 35 hours per week on a permanent basis. The successful candidate will engage in regular travel within the designated geographical area.

As a Leasehold Officer, your primary responsibility will be to ensure the effective delivery of a high-quality residential management service and an exemplary customer experience across key housing developments.

Key Responsibilities

  • Deliver an outstanding residential management service for a designated area of blocks and estates, being accountable to residents and stakeholders regarding the management of their homes, financial expenditures, and the services provided.
  • Oversee on-site management staff, such as concierges or caretakers, ensuring the highest standards of customer service and maintaining the quality of estates and buildings.
  • Conduct regular inspections of communal areas and public spaces to ensure compliance with health and safety regulations and maintain high standards.
  • Monitor building maintenance systems and promptly address any alerts or issues.
  • Supervise contracted services, including cleaning, grounds maintenance, and security, ensuring they meet our standards.
  • Facilitate reactive repairs, asset compliance, and planned maintenance, utilizing expert support when necessary.
  • Collaborate with finance teams to prepare service charge estimates and manage budgets effectively, providing clear explanations to residents regarding charges.
  • Lead major work projects in collaboration with other teams and manage necessary consultations.
  • Ensure customer safety through monitoring referrals and reporting safeguarding concerns.
  • Engage with various teams and external suppliers to achieve excellent outcomes for residents.

Candidate Profile
As a customer-focused organization, we value the manner in which we conduct our operations as much as the outcomes we achieve. Therefore, exceptional customer service skills and a solid understanding of relevant legislation are essential.

Ideal Qualifications and Skills

  • Proven experience in managing large or complex residential leasehold developments.
  • Demonstrated ability to provide high levels of customer service and meet diverse customer expectations.
  • Familiarity with relevant legislation, including the Landlord and Tenant Act and associated guidelines.
  • Capability to interpret and apply contractual and lease provisions effectively.
  • Experience in health and safety compliance.
  • Proven track record in recruiting, managing, and developing staff in a customer service environment.
  • Excellent oral and written communication skills.
  • Exemplification of the core values of The Guinness Partnership.

Essential Qualifications

  • Minimum education level of Level 3 (A level or equivalent) or higher.

For further details regarding the responsibilities and essential criteria for this role, please refer to the complete role profile.

Equal Opportunities
The Guinness Partnership is an equal opportunities employer, committed to fostering an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, regardless of age, disability, gender, sexual orientation, race, religion, or belief.

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