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Property Management Specialist

2 months ago

Oldham, Oldham, United Kingdom The Guinness Partnership Full time

About The Guinness Partnership
The Guinness Partnership stands as a prominent provider of affordable housing and care services across England. We are dedicated to constructing and managing homes while delivering housing services to approximately 140,000 customers nationwide. With over 70% of our 70,000 homes available at social or affordable rent, we also support around 10,000 individuals who own or co-own their residences.

Our mission is to offer exceptional service, create outstanding homes, operate as a successful business, and cultivate a rewarding workplace. Our commitment to our customers, communities, and employees drives us to reinvest any profits into new and existing housing solutions and service enhancements.

Role Overview
We are currently seeking a Leasehold Officer to join our team on a full-time, permanent basis. The successful candidate will be engaged in delivering an exemplary residential management service and ensuring a positive customer experience across key housing developments.

Key Responsibilities

  • Deliver a high-quality residential management service for designated blocks and estates, ensuring accountability to residents and stakeholders regarding home management, financial expenditures, and service delivery.
  • Oversee on-site management staff, such as concierges or caretakers, fostering a culture of exceptional customer service to maintain high standards across estates and buildings.
  • Conduct regular inspections of communal areas and public spaces to ensure compliance with health and safety regulations and maintenance standards.
  • Monitor building maintenance systems, responding promptly to alerts and ensuring effective management of contracted services, including cleaning and grounds maintenance.
  • Ensure that reactive repairs, asset compliance, and planned maintenance are executed to the highest standards, utilizing expert assistance when necessary.
  • Collaborate with finance teams to prepare service charge estimates and year-end accounts, managing services within budget and providing clear explanations of financial processes to residents.
  • Coordinate major work projects with other teams and lead any required consultations.
  • Safeguard customers by monitoring appropriate referrals and reporting any safeguarding concerns.
  • Engage with internal teams and external suppliers to achieve optimal outcomes for residents.

Candidate Profile
As a customer-focused organization, we value the manner in which we deliver our services as much as the services themselves. Therefore, it is crucial that you possess excellent customer service skills and a solid understanding of relevant legislation, guidelines, and procedures.

Required Qualifications and Skills

  • Proven experience in managing large and complex residential leasehold developments, providing day-to-day property management services.
  • Demonstrated ability to deliver high levels of customer service and meet diverse customer expectations.
  • Familiarity with relevant legislation, including the Landlord and Tenant Act and associated guidelines.
  • Capability to interpret and apply contractual and lease provisions effectively.
  • Experience in health and safety compliance management.
  • Skills in recruiting, managing, and developing staff within a customer service environment.
  • Strong oral and written communication skills.
  • Exemplification of the core values of The Guinness Partnership.

Essential Qualifications

  • Educated to Level 3 (A level or equivalent) or higher.

For further details regarding the responsibilities and essential criteria for this role, please refer to the attached role profile.

Equal Opportunities Statement
The Guinness Partnership is an equal opportunities employer, committed to promoting equality for all colleagues. We encourage applications from individuals regardless of age, disability, gender, sexual orientation, race, religion, or belief.