Customer Success Manager
3 days ago
This is a unique opportunity to join SCC as a Principal Customer Success Manager, where you will play a crucial role in unifying our sales and customer support teams. As the main point of contact between the company and a number of named accounts, you will serve as the primary contact for post go-live support, collaborating with the technical team to troubleshoot any issues raised by customers.
Key Responsibilities- Develop and implement account plans, working with the technical teams to agree the service roadmap for strategic accounts, and lead the process for regular business reviews with the client to maintain customer satisfaction and maximize account retention.
- Support or respond to any alerts, red flags, or poor 'health' (engagement) by directly addressing customer issues or critical/overdue customer support tickets, and provide a strong relationship-building opportunity.
- Follow up on current quarter's renewals to avoid last-minute surprises and ensure customer satisfaction, leveraging the relationships built and periodic health checks (or business reviews) to drive growth.
- Upsell, expansion, and upgrades are core ways to drive growth, and you will make this easier by guiding customers throughout their journey and helping them solve problems along the way.
- Day-to-day management of the CSM team, ensuring clear objectives are in place and being tracked, and carrying out regular performance reviews to ensure all team members are performing to expectation.
- Previous experience as a successful account manager or service delivery manager, with a proven track record of working in a customer-facing role.
- Experience working with and managing services, stakeholders, and customers.
- Detail-oriented and organized.
- Highly motivated and enjoy a fast-paced environment, with a flexible approach and ability to operate effectively with uncertainty and change.
- Able to work independently, autonomously, and take initiative.
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Customer Success Manager
6 days ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleThis is a unique opportunity to join SCC as a Customer Success Manager, where you will play a critical role in unifying our sales and customer support teams. As the main point of contact between the company and a number of named accounts, you will serve as the primary contact for post go-live support, collaborating with the technical team to...
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Customer Success Manager
7 days ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleThis is a unique opportunity to join SCC as a Customer Success Manager, where you will play a critical role in unifying our sales and customer support teams. As the main point of contact between the company and a number of named accounts, you will serve as the primary contact for post go-live support, collaborating with the technical team to...
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Customer Success Manager
3 days ago
Birmingham, Birmingham, United Kingdom Orlo Tech Full timeJob Description**About Orlo Tech**Orlo Tech is a leading platform for managing digital conversations, serving millions of interactions every year. We're a team of genuine people who work hard to support our customers in managing their digital conversations.**Job Summary**We're looking for a professional, confident, and experienced Customer Success Manager...
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Customer Success Manager
3 days ago
Birmingham, Birmingham, United Kingdom Orlo Tech Full timeJob Description**About Orlo Tech**Orlo Tech is a leading platform for managing digital conversations, serving millions of interactions every year. We're a team of genuine people who work hard to support our customers in managing their digital conversations.**Job Summary**We're looking for a professional, confident, and experienced Customer Success Manager...
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Customer Success Manager
7 days ago
Birmingham, Birmingham, United Kingdom Zellis Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Zellis. As a key member of our customer-facing team, you will be responsible for ensuring the ongoing success and satisfaction of our customers.Key ResponsibilitiesDevelop and maintain strong relationships with key customers to understand their business needs and...
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Regional Operations Manager
5 days ago
Birmingham, Birmingham, United Kingdom Success Talent Full timeJob Summary:We are seeking a highly skilled and experienced Regional Operations Manager to join our team at Success Talent. As a key member of our retail operations team, you will be responsible for ensuring the smooth operation of our stores within your designated region.Key Responsibilities:Set and Communicate Sales Targets: Develop and implement sales...
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Regional Operations Manager
5 days ago
Birmingham, Birmingham, United Kingdom Success Talent Full timeJob Summary:We are seeking a highly skilled and experienced Regional Operations Manager to join our team at Success Talent. As a key member of our retail operations team, you will be responsible for ensuring the smooth operation of our stores within your designated region.Key Responsibilities:Set and Communicate Sales Targets: Develop and implement sales...
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Senior Customer Success Strategist
4 weeks ago
Birmingham, Birmingham, United Kingdom SCC Full timeContract Type: Permanent Salary Package: Competitive plus car/car allowance, extensive company benefits, a comprehensive flexible benefits scheme, and paid volunteering days each year. Working Hours: am – pm Monday – Friday. We also provide the opportunity for a Core Hours arrangement (role-specific), allowing flexibility to accommodate personal needs....
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Regional Operations Manager
2 days ago
Birmingham, Birmingham, United Kingdom Success Talent Full timeJob Summary:We are seeking a highly skilled and experienced Regional Operations Manager to join our team at Success Talent. As a key member of our retail operations team, you will be responsible for ensuring the smooth operation of our stores within your designated region.Key Responsibilities:Set and Communicate Sales Targets: Develop and implement sales...
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Regional Operations Manager
2 days ago
Birmingham, Birmingham, United Kingdom Success Talent Full timeJob Summary:We are seeking a highly skilled and experienced Regional Operations Manager to join our team at Success Talent. As a key member of our retail operations team, you will be responsible for ensuring the smooth operation of our stores within your designated region.Key Responsibilities:Set and Communicate Sales Targets: Develop and implement sales...
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Customer Success Manager
2 days ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleThis is an exciting opportunity to join SCC as a Customer Success Manager, where you will play a key role in driving account growth and customer satisfaction.Key ResponsibilitiesDevelop and execute account plans to drive revenue growth and customer retention.Collaborate with technical teams to deliver exceptional customer support and resolve...
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Customer Success Manager
2 days ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleThis is an exciting opportunity to join SCC as a Customer Success Manager, where you will play a key role in driving account growth and customer satisfaction.Key ResponsibilitiesDevelop and execute account plans to drive revenue growth and customer retention.Collaborate with technical teams to deliver exceptional customer support and resolve...
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Customer Success Advocate
4 weeks ago
Birmingham, Birmingham, United Kingdom Autodesk Full timePosition Overview: The Customer Success Advocate plays a pivotal role in a prominent organization specializing in innovative product solutions.Role Summary: This position is designed for individuals who are enthusiastic about collaborating with clients to influence the evolution of manufacturing technologies, particularly within Autodesk Fusion. As a...
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Customer Success Specialist
1 week ago
Birmingham, Birmingham, United Kingdom MICHELIN Connected Fleet Full timeJob DescriptionRole: Customer Experience ManagerLocation: RemoteContract: Full-timeAt MICHELIN Connected Fleet, we specialize in connected fleet management services and solutions. As a market leader with over 30 years of expertise in a high-growth, competitive mobility technology industry, we serve 70,000 customers and over 600,000 vehicles globally, growing...
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Client Success Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom In Technology Group Full time £45,000Client Success Manager In Technology Group is seeking a skilled and driven Client Success Manager to enhance our dynamic team. The Client Success Manager will play a pivotal role in fostering and nurturing robust relationships with our clientele. Your responsibilities will include the creation and execution of marketing strategies that align with our...
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Trainee Customer Success Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom Pinewood Technologies Full timePosition Overview:As a Client Relationship Manager, your primary focus will be on nurturing, expanding, and revitalizing a portfolio of clients.Our company has consistently experienced growth, prompting the need to enhance our team in the UK. This role is ideal for individuals eager to build a sustainable career with a prominent software provider. You will...
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Senior Student Success Manager
6 days ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Student Success Manager to join our team at GBS Global Applied Knowledge. The successful candidate will be responsible for managing a team of Student Success Tutors to ensure the delivery of high-quality student services across multiple academic levels.Main ResponsibilitiesManage a team of...
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Senior Student Success Manager
7 days ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Student Success Manager to join our team at GBS Global Applied Knowledge. The successful candidate will be responsible for managing a team of Student Success Tutors to ensure the delivery of high-quality student services across multiple academic levels.Main ResponsibilitiesManage a team of...
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Senior Student Success Manager
3 days ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeMain ResponsibilitiesAs a Senior Student Success Manager at GBS Global Applied Knowledge, you will be responsible for leading a team of Student Success Tutors to ensure the delivery of exceptional student services across multiple academic levels. Your key responsibilities will include:Managing a team of Student Success Tutors to ensure timely completion of...
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Senior Student Success Manager
3 days ago
Birmingham, Birmingham, United Kingdom GBS Global Applied Knowledge Full timeMain ResponsibilitiesAs a Senior Student Success Manager at GBS Global Applied Knowledge, you will be responsible for leading a team of Student Success Tutors to ensure the delivery of exceptional student services across multiple academic levels. Your key responsibilities will include:Managing a team of Student Success Tutors to ensure timely completion of...