Customer Success Advocate

3 weeks ago


Birmingham, Birmingham, United Kingdom Autodesk Full time

Position Overview: The Customer Success Advocate plays a pivotal role in a prominent organization specializing in innovative product solutions.

Role Summary: This position is designed for individuals who are enthusiastic about collaborating with clients to influence the evolution of manufacturing technologies, particularly within Autodesk Fusion. As a Customer Success Advocate, your primary focus will be on ensuring client satisfaction by shaping software enhancements and integrating user insights into strategic decisions.

Core Responsibilities:

  • Interact with Fusion Manufacturing clients to promote the adoption of advanced technologies and processes.
  • Gather and relay client feedback to the development team, ensuring the validation of manufacturing functionalities.
  • Work alongside industry experts and technology hubs to authenticate comprehensive workflows.
  • Facilitate the introduction of new technologies to clients, partners, and internal teams at Autodesk.

Qualifications:

  • A minimum of 2 years of experience in a manufacturing environment, supported by relevant credentials.
  • Expertise in CAM software, with a preference for Autodesk Fusion.
  • Exceptional communication and presentation abilities, with a strong focus on client needs.
  • Readiness to travel internationally as required.

About Autodesk:

At Autodesk, we are committed to fostering innovation and transforming ideas into reality through cutting-edge software solutions. Our organizational culture emphasizes diversity, inclusion, and a dedication to creating a sustainable future for everyone. Join us in shaping both the industry and your professional journey.

Compensation: We offer a competitive salary package that reflects experience and location, including performance bonuses, commissions, stock options, and a comprehensive benefits program.

Commitment to Diversity:

We are dedicated to cultivating an environment of equity and inclusivity, where every individual can thrive. Discover more about our values on our website.



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