Current jobs related to Customer Experience Manager - Birmingham, Birmingham - MICHELIN Connected Fleet
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Customer Experience Manager
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Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the Customer Experience.Key ResponsibilitiesDevelop and implement metrics and measures to effectively capture and report on...
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Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the Customer Experience.Key ResponsibilitiesDevelop and implement metrics and measures to effectively capture and report on...
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Customer Experience Manager
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Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the Customer Experience.Key ResponsibilitiesDevelop and implement metrics and measures to effectively capture and report on...
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Customer Experience Manager
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Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the Customer Experience.Key ResponsibilitiesDevelop and implement metrics and measures to effectively capture and report on...
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Customer Experience Manager
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Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the Customer Experience.Key ResponsibilitiesDevelop and implement metrics and measures to effectively capture and report on...
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Customer Experience Manager
2 months ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the Customer Experience.Key ResponsibilitiesDevelop and implement metrics and measures to effectively capture and report on...
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Customer Experience Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the Customer Experience.Key ResponsibilitiesDevelop and implement metrics and measures to effectively capture and report on...
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Customer Experience Manager
2 months ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As our focal point for all things Customer sentiment and Continual Service Improvement, you will own and develop the mechanisms by which we gather our Customer Experience Indicators – such as NPS and CSAT – and convert that feedback into actionable...
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Customer Experience Manager
2 months ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As our focal point for all things Customer sentiment and Continual Service Improvement, you will own and develop the mechanisms by which we gather our Customer Experience Indicators – such as NPS and CSAT – and convert that feedback into actionable...
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Customer Experience Manager
1 week ago
Birmingham, Birmingham, United Kingdom SCC Full timeRole Purpose:The Customer Experience Manager is responsible for gathering customer feedback and converting it into actionable activities to improve customer sentiment and retention.Working closely with the Customer Success Team, they will identify recurring challenges with service delivery and ensure teams are equipped with feedback to drive improvement...
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Customer Experience Manager
2 months ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleThe Customer Experience Manager is a pivotal position at SCC, responsible for driving customer satisfaction and service excellence. This role is a key enabler of our business growth strategy, ensuring that our customers receive exceptional service and support.Key ResponsibilitiesCustomer Feedback and Insights: Develop and implement mechanisms...
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Customer Experience Manager
2 months ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleThe Customer Experience Manager is a pivotal position at SCC, responsible for driving customer satisfaction and service excellence. This role is a key enabler of our business growth strategy, ensuring that our customers receive exceptional service and support.Key ResponsibilitiesCustomer Feedback and Insights: Develop and implement mechanisms...
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Customer Experience Manager
1 month ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As our focal point for all things Customer sentiment and Continual Service Improvement, you will own and develop the mechanisms by which we gather our Customer Experience Indicators – such as NPS and CSAT – and convert that feedback into actionable...
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Customer Experience Manager
1 month ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As our focal point for all things Customer sentiment and Continual Service Improvement, you will own and develop the mechanisms by which we gather our Customer Experience Indicators – such as NPS and CSAT – and convert that feedback into actionable...
-
Customer Experience Manager
1 month ago
Birmingham, Birmingham, United Kingdom SCC Full time{"Role Overview": "As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the Customer Experience. This will involve ensuring we have the appropriate metrics and measures in place to effectively capture and report-on the way our customers feel about our services, and to convert...
-
Customer Experience Manager
1 month ago
Birmingham, Birmingham, United Kingdom SCC Full time{"Role Overview": "As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the Customer Experience. This will involve ensuring we have the appropriate metrics and measures in place to effectively capture and report-on the way our customers feel about our services, and to convert...
-
Customer Experience Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As our focal point for all things Customer sentiment and Continual Service Improvement, you will own and develop the mechanisms by which we gather our Customer Experience Indicators – such as NPS and CSAT – and convert that feedback into actionable...
-
Customer Experience Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As our focal point for all things Customer sentiment and Continual Service Improvement, you will own and develop the mechanisms by which we gather our Customer Experience Indicators – such as NPS and CSAT – and convert that feedback into actionable...
Customer Experience Manager
2 months ago
We are seeking a highly skilled Customer Experience Manager to join our team at MICHELIN Connected Fleet. As a key member of our Customer Experience Management team, you will be responsible for delivering exceptional customer experiences and building strong, meaningful relationships with our customers.
Key Responsibilities- Coach our customers to get value from Masternaut products and services
- Monitor, review, and implement improvements to service performance
- Identify and address customer issues proactively, avoiding escalation and customer dissatisfaction
- Connect with Customer Experience Managers across the business to ensure seamless service delivery
- Perform root cause analysis of customer issues and implement solutions to resolve these issues permanently
- Obtain, collate, and present customer feedback and insight on both service and product
- University degree and a track record of continuous professional growth
- Customer service experience with system and process knowledge
- Ability and confidence to operate effectively across a broad range of customers at senior management level
- Commercial appreciation
We offer a flexible and collaborative work environment, with a focus on work-life balance. Our teams are trusted to work in a way that suits them best, combining remote and collaborative working with a flexible approach to hours.
