Customer Experience Manager

About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the Customer Experience.Key ResponsibilitiesDevelop and implement metrics and measures to effectively capture and report on...

About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the Customer Experience.Key ResponsibilitiesDevelop and implement metrics and measures to effectively capture and report on...

Role Purpose: The Customer Experience Manager is responsible for gathering customer feedback and converting it into actionable activities to improve customer sentiment and retention. They will work closely with the Customer Success Team to identify recurring challenges and ensure that teams delivering services to customers are equipped with the feedback they...

About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the Customer Experience.Key ResponsibilitiesDevelop and implement metrics and measures to effectively capture and report on...

About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the Customer Experience.Key ResponsibilitiesDevelop and implement metrics and measures to effectively capture and report on...

About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the Customer Experience.Key ResponsibilitiesDevelop and implement metrics and measures to effectively capture and report on...

About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the Customer Experience.Key ResponsibilitiesDevelop and implement metrics and measures to effectively capture and report on...

About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the Customer Experience.Key ResponsibilitiesDevelop and implement metrics and measures to effectively capture and report on...

About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the Customer Experience.Key ResponsibilitiesDevelop and implement metrics and measures to effectively capture and report on...

About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As our focal point for all things Customer sentiment and Continual Service Improvement, you will own and develop the mechanisms by which we gather our Customer Experience Indicators – such as NPS and CSAT – and convert that feedback into actionable...

About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As our focal point for all things Customer sentiment and Continual Service Improvement, you will own and develop the mechanisms by which we gather our Customer Experience Indicators – such as NPS and CSAT – and convert that feedback into actionable...

Role Purpose:The Customer Experience Manager is responsible for gathering customer feedback and converting it into actionable activities to improve customer sentiment and retention.Working closely with the Customer Success Team, they will identify recurring challenges with service delivery and ensure teams are equipped with feedback to drive improvement...

About the RoleThe Customer Experience Manager is a pivotal position at SCC, responsible for driving customer satisfaction and service excellence. This role is a key enabler of our business growth strategy, ensuring that our customers receive exceptional service and support.Key ResponsibilitiesCustomer Feedback and Insights: Develop and implement mechanisms...

About the RoleThe Customer Experience Manager is a pivotal position at SCC, responsible for driving customer satisfaction and service excellence. This role is a key enabler of our business growth strategy, ensuring that our customers receive exceptional service and support.Key ResponsibilitiesCustomer Feedback and Insights: Develop and implement mechanisms...

{"Role Overview": "As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the Customer Experience. This will involve ensuring we have the appropriate metrics and measures in place to effectively capture and report-on the way our customers feel about our services, and to convert...

{"Role Overview": "As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the Customer Experience. This will involve ensuring we have the appropriate metrics and measures in place to effectively capture and report-on the way our customers feel about our services, and to convert...

About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As our focal point for all things Customer sentiment and Continual Service Improvement, you will own and develop the mechanisms by which we gather our Customer Experience Indicators – such as NPS and CSAT – and convert that feedback into actionable...

About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at SCC. As our focal point for all things Customer sentiment and Continual Service Improvement, you will own and develop the mechanisms by which we gather our Customer Experience Indicators – such as NPS and CSAT – and convert that feedback into actionable...

About the RoleWe are seeking a highly motivated and customer-focused individual to join our Sales team as an Internal Account Manager. In this role, you will be responsible for providing exceptional customer service and support to one of our largest accounts.As an Internal Account Manager, you will be the primary point of contact for our customer, working...

Contract Type: PermanentSalary Package: Competitive plus car allowance/company car large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a yearHours: 9 am – 5 pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal...