Customer Experience Manager
4 weeks ago
The Customer Experience Manager is responsible for gathering customer feedback and converting it into actionable activities to improve customer sentiment and retention.
Working closely with the Customer Success Team, they will identify recurring challenges with service delivery and ensure teams are equipped with feedback to drive improvement activities.
Key responsibilities include ensuring metrics and measures are in place to capture and report customer feedback, driving adoption of initiatives to improve customer experience, and coordinating CSI activities across internal and external teams.
The ideal candidate will have previous experience as a successful account manager or service delivery manager, with a proven track record of working in a customer-facing role.
They will be detail-oriented, organized, and able to work independently, with excellent interpersonal, written, and verbal communication skills.
Key Responsibilities:- Ensure metrics and measures are in place to capture and report customer feedback.
- Drive adoption of initiatives to improve customer experience.
- Coordinate CSI activities across internal and external teams.
- Previous experience as a successful account manager or service delivery manager.
- Proven track record of working in a customer-facing role.
- Detail-oriented and organized.
- Excellent interpersonal, written, and verbal communication skills.
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Global Experience Specialist
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Customer Experience Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom SCC Full timeContract Type: PermanentSalary Package: Competitive plus car allowance/company car large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a yearHours: 9 am – 5 pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal...
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Customer Experience Manager
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Customer Experience Manager
1 month ago
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Customer Experience Manager
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Customer Experience Manager
1 month ago
Birmingham, Birmingham, United Kingdom Colliers Full timeJob Title: Customer Experience ManagerThis role requires you to be on-site at Crossway House, Monday to Friday, with a start date of the 1st of November.Colliers is a leading commercial real estate services company, providing a full range of services to real estate customers, developers, and investors on a local, national, and international basis.The UK...
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Customer Experience Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom Colliers International EMEA Full timeKey ResponsibilitiesAs a key member of the Colliers International EMEA team, you will be responsible for delivering exceptional customer experiences across all touchpoints.Ensure Customer Satisfaction: Develop and implement strategies to exceed customer expectations, drive loyalty, and foster long-term relationships.Lead Front of House Teams: Provide...
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Customer Experience Manager
4 weeks ago
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Live Experience Coordinator
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Birmingham, Birmingham, United Kingdom GES - Global Experience Specialists Full timeJob Description As a 3D Project Manager at GES - Global Experience Specialists, you will play a critical role in delivering successful live events marketing projects. Your key responsibilities will include: Client Engagement Conduct face-to-face briefings with clients to initiate planning.Develop comprehensive work schedules based on client...
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Customer Experience Lead
2 weeks ago
Birmingham, Birmingham, United Kingdom SCC Full timeCustomer Experience ManagerAt SCC, we are looking for a skilled Customer Experience Manager to join our team. As a key member of our Customer Success Team, you will be responsible for leading the way in delivering exceptional customer experiences.Key Responsibilities:Develop and implement customer experience metrics and measures to capture and report on...
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Marketing Automation Manager
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Customer Experience Lead
2 weeks ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking an experienced Customer Experience Manager to join our team at SCC. As a key member of our Customer Success Team, you will be responsible for driving maximum adoption of initiatives aimed at improving the customer experience.
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Director of Customer Experience
2 weeks ago
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Customer Experience Manager
3 days ago
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Leader in Customer Experience
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Customer Experience Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Bighornlaw Full timeWe're seeking an enthusiastic, highly-motivated customer service professional to provide exceptional experiences for our customers. This role requires a strong background in service, with exceptional communication, listening, and problem-solving skills. If you enjoy interacting with people and are interested in career growth and development, we encourage you...
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Customer Experience Lead
4 weeks ago
Birmingham, Birmingham, United Kingdom i2i Recruitment Full timeCustomer Experience ManagerAt i2i Recruitment, we're seeking a skilled Customer Experience Manager to join our team. As a key member of our team, you'll play a vital role in ensuring our clients receive exceptional support and value throughout their journey.Key Responsibilities:* Onboard new clients and guide them towards success.* Build and maintain strong...
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Customer Experience Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Acivico Full timeJob Role OverviewWe are currently seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist.Key ResponsibilitiesSupport the Building Regulations function at Acivico, providing exceptional customer service and ensuring seamless delivery of projects.Register applications, oversee projects from inception to...
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Customer Experience Coordinator
1 month ago
Birmingham, Birmingham, United Kingdom https:jobs-redefined.cositemap Full timeKey ResponsibilitiesAs a Customer Experience Coordinator, you will be responsible for supporting colleagues through coaching and feedback, utilizing data to drive performance, and maintaining a safe and legal store environment.Key Accountabilities:Support colleagues through coaching and feedbackUtilize data to drive performanceMaintain a safe and legal store...
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Customer Experience Representative
4 hours ago
Birmingham, Birmingham, United Kingdom The Normal Brand Full timeJoin our team of dedicated sales professionals at The Normal Brand's Birmingham store. As a customer experience representative, you will be responsible for creating memorable interactions with customers, driving sales growth, and maintaining a high level of customer satisfaction.Key Performance Indicators (KPIs)Sales performance: Meet or exceed monthly sales...