Customer Experience Coordinator

4 weeks ago


Birmingham, Birmingham, United Kingdom https:jobs-redefined.cositemap Full time
Key Responsibilities

As a Customer Experience Coordinator, you will be responsible for supporting colleagues through coaching and feedback, utilizing data to drive performance, and maintaining a safe and legal store environment.

Key Accountabilities:

  • Support colleagues through coaching and feedback
  • Utilize data to drive performance
  • Maintain a safe and legal store environment
  • Support the delivery of an inspirational, improved, and consistent visual customer journey
  • Deliver great standards and service by putting the customer first
  • Support the delivery of plan A
  • Provide regular and timely feedback to line manager to support colleague performance
  • Support with the training and coaching of colleagues
  • Support the Team Manager with the delivery of store selling and cost targets
  • Role model new ways of working through the use of digital tools
  • Allocate resource efficiently to deliver process, task, and service

About Us

M&S is committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process. We are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world.

By embracing our digital tools to enhance the customer experience and remaining adaptable, you will live and breathe our approach to sales and service and ensure every time is just as special as the next.



  • Birmingham, Birmingham, United Kingdom GES - Global Experience Specialists Full time

    Discover a rewarding career in live events and exhibitions with GES - Global Experience Specialists. Our Customer Care Team is the backbone of our customer service, delivering top-notch support to exhibitors across the UK. Based in Birmingham with the flexibility of hybrid working, you'll be at the forefront of delivering exceptional service through various...

  • Project Coordinator

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Global Experience Specialists Full time

    Job Title: Project CoordinatorJob Summary: We are seeking a highly organized and detail-oriented Project Coordinator to join our Show Ready team. The successful candidate will be responsible for coordinating post-order project and operational activity, ensuring seamless execution of events.Key Responsibilities:Collate internal orders and associated...

  • Project Coordinator

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Global Experience Specialists Full time

    Project CoordinatorWe are looking for a skilled Project Coordinator to join our team at Global Experience Specialists. The successful candidate will be responsible for coordinating post-order project and operational activity for our Show Ready division.Key Responsibilities:Work closely with the Senior Project Manager to ensure seamless project...


  • Birmingham, Birmingham, United Kingdom SCC Full time

    Customer Experience ManagerAt SCC, we are looking for a skilled Customer Experience Manager to join our team. As a key member of our Customer Success Team, you will be responsible for leading the way in delivering exceptional customer experiences.Key Responsibilities:Develop and implement customer experience metrics and measures to capture and report on...

  • Project Coordinator

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Global Experience Specialists Full time

    About the RoleAs a Project Manager at Global Experience Specialists, you will be responsible for supporting client engagement, project planning, coordination, budget management, financial oversight, and communication with design and production teams.Key Responsibilities:Conduct face-to-face briefings with clients to initiate the planning process.Develop...


  • Birmingham, Birmingham, United Kingdom SCC Full time

    Role Purpose:The Customer Experience Manager is responsible for gathering customer feedback and converting it into actionable activities to improve customer sentiment and retention.Working closely with the Customer Success Team, they will identify recurring challenges with service delivery and ensure teams are equipped with feedback to drive improvement...


  • Birmingham, Birmingham, United Kingdom Discover You Travel Full time

    Discover the perfect blend of helping others and working remotely as a Travel Experience Coordinator. This role allows you to combine your passion for travel with the freedom of working from anywhere.As a Travel Experience Coordinator, you'll be responsible for: Planning and customizing travel itineraries Providing travel advice and recommendations Handling...


  • Birmingham, Birmingham, United Kingdom An Epic Adventure Full time

    Job Title: Adventure Experience CoordinatorCompany Overview:An Epic Adventure is a leading provider of remote adventure experiences, bringing the thrill of outdoor activities to clients worldwide. We prioritize creating unforgettable experiences while promoting sustainable and responsible tourism practices.Job Description:We seek a highly motivated and...


  • Birmingham, Birmingham, United Kingdom SCC Full time

    Role Purpose: The Customer Experience Manager is responsible for gathering customer feedback and converting it into actionable activities to improve customer sentiment and retention. They will work closely with the Customer Success Team to identify recurring challenges and ensure that teams delivering services to customers are equipped with the feedback they...


  • Birmingham, Birmingham, United Kingdom An Epic Adventure Full time

    Job Title: Adventure Experience CoordinatorCompany Overview:An Epic Adventure is a leading provider of remote adventure experiences, bringing the thrill of outdoor activities to clients worldwide. We prioritize creating unforgettable experiences while promoting sustainable and responsible tourism practices.Job Description:We seek a highly motivated and...


  • Birmingham, Birmingham, United Kingdom An Epic Adventure Full time

    Client Experience CoordinatorAt An Epic Adventure, we're seeking a highly motivated and detail-oriented Client Experience Coordinator to join our remote team. As a key member of our team, you'll play a crucial role in building and maintaining strong relationships with our clients, ensuring a seamless and exceptional experience from start to finish.Key...


  • Birmingham, Birmingham, United Kingdom Rapport Guest Services Full time

    About Rapport Guest ServicesRapport Guest Services is a reputable company that prides itself on delivering exceptional customer experiences.Job Description:Maintaining a positive and welcoming atmosphere for guests, ensuring their needs are met with efficiency and professionalism.Providing timely and effective communication, responding to emails in a manner...


  • Birmingham, Birmingham, United Kingdom DS Smith Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Sales team as an Internal Account Manager. In this role, you will be responsible for providing exceptional customer service and support to one of our largest accounts.As an Internal Account Manager, you will be the primary point of contact for our customer, working...


  • Birmingham, Birmingham, United Kingdom An Epic Adventure Full time

    **About the Role**We are seeking a highly motivated and detail-oriented Client Experience Coordinator to join our remote team at An Epic Adventure. In this role, you will be responsible for ensuring that our clients have a seamless and exceptional experience from start to finish.**Key Responsibilities:**Act as the main point of contact for clients, providing...

  • Customs Coordinator

    1 week ago


    Birmingham, Birmingham, United Kingdom Titan Recruitment Full time

    At Titan Recruitment, we are seeking a highly organized Customs Coordinator to join our team in a Freight Forwarding environment.This role requires a good understanding of customs processes and documentation.Obtaining, checking and preparing documentation to meet customs requirements and compliance with overseas countries' regulations and fiscal...


  • Birmingham, Birmingham, United Kingdom SCC Full time

    Contract Type: PermanentSalary Package: Competitive plus car allowance/company car large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a yearHours: 9 am – 5 pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal...


  • Birmingham, Birmingham, United Kingdom Global Experience Specialists Full time

    Job Title: Estimator - FeaturesCompany: Global Experience SpecialistsJob OverviewGlobal Experience Specialists is looking for a skilled Estimator - Features to join our team. As an Estimator - Features, you will be responsible for processing design briefs and producing accurate and competitive quotes based on those designs.About the RoleThe ideal candidate...


  • Birmingham, Birmingham, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for coordinating and overseeing the day-to-day operation of the Assessment Centre, ensuring smooth running of assessments and providing exceptional customer service.Key ResponsibilitiesManage...


  • Birmingham, Birmingham, United Kingdom Maximus Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring smooth running of assessments and providing exceptional customer service.Key...


  • Birmingham, Birmingham, United Kingdom Kate+Co Full time

    This is a fantastic opportunity to work with a global leader in the manufacturing industry as a Technical Service Coordinator.As a key member of the team, you will be responsible for handling customer inquiries, managing sales and invoicing processes, and preparing spare parts lists.The ideal candidate will have good IT skills, including knowledge of MS...