Customer Experience Coordinator
4 weeks ago
As a Customer Experience Coordinator, you will be responsible for supporting colleagues through coaching and feedback, utilizing data to drive performance, and maintaining a safe and legal store environment.
Key Accountabilities:
- Support colleagues through coaching and feedback
- Utilize data to drive performance
- Maintain a safe and legal store environment
- Support the delivery of an inspirational, improved, and consistent visual customer journey
- Deliver great standards and service by putting the customer first
- Support the delivery of plan A
- Provide regular and timely feedback to line manager to support colleague performance
- Support with the training and coaching of colleagues
- Support the Team Manager with the delivery of store selling and cost targets
- Role model new ways of working through the use of digital tools
- Allocate resource efficiently to deliver process, task, and service
About Us
M&S is committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process. We are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world.
By embracing our digital tools to enhance the customer experience and remaining adaptable, you will live and breathe our approach to sales and service and ensure every time is just as special as the next.
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