Current jobs related to Customer Success Manager - Birmingham, Birmingham - SCC

  • Customer Success Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom The Growth Consultants Full time £35,000

    Our client is a leading business in the public sector procurement process. Their Insights platform provides valuable insights to businesses across the UK, enabling them to make informed decisions when bidding for contracts. In addition to their Insights platform, our client offers a range of services to support businesses in the procurement process. **About...

  • Customer Success Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Moorepay Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Moorepay. As a key member of our organization, you will play a critical role in managing and maintaining our customer relationships, ensuring their success and satisfaction throughout their journey with us.As a Customer Success Manager, you will be responsible for...

  • Customer Success Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom SCC Full time

    Role PurposeA successful Customer Success Manager is a relationship manager who expands customer accounts and solves their problems. This role aims to unify our sales and customer support teams, serving as the primary contact for post-go-live support and collaborating with the technical team to troubleshoot issues. You'll gauge customers' engagement levels...

  • Customer Success Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Moorepay Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Moorepay. As a Customer Success Manager, you will play a critical role in the ongoing management and health of our customer relationships.Your focus will be on ensuring that our customers are successful and delighted throughout their journey with Moorepay. You will...

  • Customer Success Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Moorepay Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Moorepay. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their desired business outcomes and are delighted throughout their journey with us.Key ResponsibilitiesProactively manage and maintain strong relationships...

  • Customer Success Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Moorepay Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Moorepay. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their desired business outcomes and are delighted throughout their journey with us.Key ResponsibilitiesProactively manage and maintain strong relationships...

  • Customer Success Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom SCC Full time

    Role Overview:As a key member of our team, you will be responsible for driving customer success and growth across our strategic accounts. This role requires a unique blend of sales, customer support, and relationship management skills.Key Responsibilities:Develop and execute account plans to drive growth and retention.Collaborate with technical teams to...

  • Customer Success Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom The Growth Consultants Full time

    About The Growth ConsultantsWe are a leading business consulting firm that helps companies navigate the public sector procurement process. Our team of experts provides valuable insights and support to businesses across the UK.Job Title: Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team. As a Customer Success...

  • Customer Success Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom The Growth Consultants Full time

    About The Growth ConsultantsWe are a leading business consulting firm that helps companies navigate the public sector procurement process. Our team of experts provides valuable insights and support to businesses across the UK.Job Title: Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team. As a Customer Success...

  • Customer Success Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Moorepay Full time

    At Moorepay, we're expanding our team to include Customer Success Managers who will play a vital role in nurturing our customer relationships and building strong partnerships with our key clients.As a Customer Success Manager, your primary focus will be on ensuring our customers achieve their goals and are completely satisfied with our services throughout...

  • Customer Success Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Moorepay Full time

    At Moorepay, we're expanding our team to include Customer Success Managers who will play a vital role in nurturing our customer relationships and building strong partnerships with our key clients.As a Customer Success Manager, your primary focus will be on ensuring our customers achieve their goals and are completely satisfied with our services throughout...

  • Customer Success Manager

    2 months ago

    Birmingham, Birmingham, United Kingdom SCC Full time

    {"Role Overview": "As a Customer Success Manager at SCC, you will be responsible for unifying our sales and customer support teams. You will serve as the primary contact for post go-live support, collaborating with the technical team to troubleshoot any issues raised by customers. You will also gauge customers' levels of engagement with the company and...

  • Customer Success Manager

    2 months ago

    Birmingham, Birmingham, United Kingdom SCC Full time

    {"Role Overview": "As a Customer Success Manager at SCC, you will be responsible for unifying our sales and customer support teams. You will serve as the primary contact for post go-live support, collaborating with the technical team to troubleshoot any issues raised by customers. You will also gauge customers' levels of engagement with the company and...

  • Customer Success Manager

    1 week ago

    Birmingham, Birmingham, United Kingdom SCC Full time

    Role Purpose:A Customer Success Manager at SCC will be responsible for expanding customer accounts and solving their problems. This role aims to unify our sales and customer support teams, serving as the primary contact for post-go-live support and collaborating with the technical team to troubleshoot any issues raised by customers.This role will also be...

  • Customer Success Manager

    3 days ago

    Birmingham, Birmingham, United Kingdom SCC Full time

    Job Summary: We are seeking a Customer Success Manager to join our team at SCC. This role will be responsible for managing customer relationships, identifying growth opportunities, and delivering exceptional service. Key Responsibilities: • Prepare account plans and collaborate with technical teams to agree on service roadmaps for strategic accounts. •...

  • Customer Success Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom SCC Full time

    Role Purpose:A Customer Success Manager at SCC will be responsible for expanding customer accounts and solving their problems. This role aims to unify our sales and customer support teams, serving as the primary contact for post-go-live support and collaborating with the technical team to troubleshoot any issues raised by customers.This role will also be...

  • Customer Success Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom i2i Recruitment Full time

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at i2i Recruitment. As a key member of our business, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.Key Responsibilities:Develop and implement client success strategies to...

  • Customer Success Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Moorepay Full time

    About the RoleMoorepay is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their desired business outcomes and are delighted throughout their journey with Moorepay.You will work closely with a key set of customer accounts, focusing on...

  • Customer Success Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom SCC Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for building and maintaining strong relationships with our customers, driving account growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and...

  • Customer Success Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom SCC Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for building and maintaining strong relationships with our customers, driving account growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and...

Customer Success Manager

2 months ago

Birmingham, Birmingham, United Kingdom SCC Full time
About the Role

This is a unique opportunity to join SCC as a Customer Success Manager, where you will play a critical role in unifying our sales and customer support teams. As the main point of contact between the company and a number of named accounts, you will serve as the primary contact for post go-live support, collaborating with the technical team to troubleshoot any issues raised by customers.

Key Responsibilities
  • Develop and implement account plans, working with the technical teams to agree the service roadmap for strategic accounts.
  • Lead the process for regular business reviews with clients, highlighting successes, identifying and agreeing remedial actions where needed to maintain customer satisfaction and maximize account retention.
  • Support or respond to any alerts, red flags, or poor 'health' (engagement) directly from customers or critical/overdue customer support tickets.
  • Follow up on current quarter's renewals to avoid last-minute surprises and ensure customer satisfaction.
  • Drive growth through upsell, expansion, and upgrades, increasing the lifetime value of customers.
  • Day-to-day management of the CSM team, ensuring clear objectives and regular performance reviews.
Requirements
  • Previous experience as a successful account manager or service delivery manager, with a proven track record of working in a customer-facing role.
  • Experience working with and managing services, stakeholders, and customers.
  • Detail-oriented and organized.
  • Highly motivated and enjoy a fast-paced environment.
  • Able to work independently, autonomously, and take initiative.