Customer Success Manager
3 weeks ago
We are a leading business consulting firm that helps companies navigate the public sector procurement process. Our team of experts provides valuable insights and support to businesses across the UK.
Job Title: Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our clients get the most out of our insights platform.
Key Responsibilities:- Develop strong working relationships with clients to understand their needs and goals.
- Run onboarding sessions for new clients and provide ongoing support to ensure they are getting the most out of our platform.
- Renew and upgrade existing clients to increase revenue and customer satisfaction.
- Provide feedback to our product team on how to improve our platform and enhance the customer experience.
- Work closely with other departments to ensure high levels of customer satisfaction are achieved.
- Consistently meet targets set by the department.
- Manage all activities through our CRM system.
- Experience in a customer success role, preferably in a software or SaaS company.
- Excellent communication and interpersonal skills.
- Ability to present and demonstrate a software platform to clients.
- Team player with a strong focus on customer satisfaction.
- Experience with CRM systems and data analysis.
- A competitive salary of £35,000.
- Bonus structure and comprehensive benefits package.
- Hybrid working policy and opportunities for professional growth and development.
-
Customer Success Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom The Growth Consultants Full time £35,000Our client is a leading business in the public sector procurement process. Their Insights platform provides valuable insights to businesses across the UK, enabling them to make informed decisions when bidding for contracts. In addition to their Insights platform, our client offers a range of services to support businesses in the procurement process. **About...
-
Customer Success Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom Moorepay Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Moorepay. As a key member of our organization, you will play a critical role in managing and maintaining our customer relationships, ensuring their success and satisfaction throughout their journey with us.As a Customer Success Manager, you will be responsible for...
-
Customer Success Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom SCC Full timeRole PurposeA successful Customer Success Manager is a relationship manager who expands customer accounts and solves their problems. This role aims to unify our sales and customer support teams, serving as the primary contact for post-go-live support and collaborating with the technical team to troubleshoot issues. You'll gauge customers' engagement levels...
-
Customer Success Manager
1 week ago
Birmingham, Birmingham, United Kingdom Moorepay Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Moorepay. As a Customer Success Manager, you will play a critical role in the ongoing management and health of our customer relationships.Your focus will be on ensuring that our customers are successful and delighted throughout their journey with Moorepay. You will...
-
Customer Success Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom Moorepay Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Moorepay. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their desired business outcomes and are delighted throughout their journey with us.Key ResponsibilitiesProactively manage and maintain strong relationships...
-
Customer Success Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom Moorepay Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Moorepay. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their desired business outcomes and are delighted throughout their journey with us.Key ResponsibilitiesProactively manage and maintain strong relationships...
-
Customer Success Manager
1 week ago
Birmingham, Birmingham, United Kingdom SCC Full timeRole Overview:As a key member of our team, you will be responsible for driving customer success and growth across our strategic accounts. This role requires a unique blend of sales, customer support, and relationship management skills.Key Responsibilities:Develop and execute account plans to drive growth and retention.Collaborate with technical teams to...
-
Customer Success Manager
1 month ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for expanding customer accounts and solving their problems.Key ResponsibilitiesDevelop and implement account plans to drive growth and retention.Collaborate with...
-
Customer Success Manager
1 month ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for expanding customer accounts and solving their problems.Key ResponsibilitiesDevelop and implement account plans to drive growth and retention.Collaborate with...
-
Customer Success Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom Moorepay Full timeAt Moorepay, we're expanding our team to include Customer Success Managers who will play a vital role in nurturing our customer relationships and building strong partnerships with our key clients.As a Customer Success Manager, your primary focus will be on ensuring our customers achieve their goals and are completely satisfied with our services throughout...
-
Customer Success Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom Moorepay Full timeAt Moorepay, we're expanding our team to include Customer Success Managers who will play a vital role in nurturing our customer relationships and building strong partnerships with our key clients.As a Customer Success Manager, your primary focus will be on ensuring our customers achieve their goals and are completely satisfied with our services throughout...
-
Customer Success Manager
2 months ago
Birmingham, Birmingham, United Kingdom SCC Full time{"Role Overview": "As a Customer Success Manager at SCC, you will be responsible for unifying our sales and customer support teams. You will serve as the primary contact for post go-live support, collaborating with the technical team to troubleshoot any issues raised by customers. You will also gauge customers' levels of engagement with the company and...
-
Customer Success Manager
2 months ago
Birmingham, Birmingham, United Kingdom SCC Full time{"Role Overview": "As a Customer Success Manager at SCC, you will be responsible for unifying our sales and customer support teams. You will serve as the primary contact for post go-live support, collaborating with the technical team to troubleshoot any issues raised by customers. You will also gauge customers' levels of engagement with the company and...
-
Customer Success Manager
5 days ago
Birmingham, Birmingham, United Kingdom SCC Full timeRole Purpose:A Customer Success Manager at SCC will be responsible for expanding customer accounts and solving their problems. This role aims to unify our sales and customer support teams, serving as the primary contact for post-go-live support and collaborating with the technical team to troubleshoot any issues raised by customers.This role will also be...
-
Customer Success Manager
1 week ago
Birmingham, Birmingham, United Kingdom SCC Full timeRole Purpose:A Customer Success Manager at SCC will be responsible for expanding customer accounts and solving their problems. This role aims to unify our sales and customer support teams, serving as the primary contact for post-go-live support and collaborating with the technical team to troubleshoot any issues raised by customers.This role will also be...
-
Customer Success Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom i2i Recruitment Full timeCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at i2i Recruitment. As a key member of our business, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.Key Responsibilities:Develop and implement client success strategies to...
-
Customer Success Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom Moorepay Full timeAbout the RoleMoorepay is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their desired business outcomes and are delighted throughout their journey with Moorepay.You will work closely with a key set of customer accounts, focusing on...
-
Customer Success Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for building and maintaining strong relationships with our customers, driving account growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and...
-
Customer Success Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for building and maintaining strong relationships with our customers, driving account growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and...
-
Customer Success Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for expanding customer accounts and solving their problems.Key ResponsibilitiesDevelop and implement account plans to drive growth and retention.Collaborate with...