Customer Success Manager

3 weeks ago


Birmingham, Birmingham, United Kingdom The Growth Consultants Full time
About The Growth Consultants

We are a leading business consulting firm that helps companies navigate the public sector procurement process. Our team of experts provides valuable insights and support to businesses across the UK.

Job Title: Customer Success Manager

We are seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our clients get the most out of our insights platform.

Key Responsibilities:
  • Develop strong working relationships with clients to understand their needs and goals.
  • Run onboarding sessions for new clients and provide ongoing support to ensure they are getting the most out of our platform.
  • Renew and upgrade existing clients to increase revenue and customer satisfaction.
  • Provide feedback to our product team on how to improve our platform and enhance the customer experience.
  • Work closely with other departments to ensure high levels of customer satisfaction are achieved.
  • Consistently meet targets set by the department.
  • Manage all activities through our CRM system.
Requirements:
  • Experience in a customer success role, preferably in a software or SaaS company.
  • Excellent communication and interpersonal skills.
  • Ability to present and demonstrate a software platform to clients.
  • Team player with a strong focus on customer satisfaction.
  • Experience with CRM systems and data analysis.
What We Offer:
  • A competitive salary of £35,000.
  • Bonus structure and comprehensive benefits package.
  • Hybrid working policy and opportunities for professional growth and development.


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