Customer Success Manager
2 months ago
\t* Prepare account plans and work with the technical teams to agree the service roadmap for strategic accounts.
\t* Lead the process for regular business reviews with the client, highlighting successes, identifying and agreeing remedial actions where needed to maintain customer satisfaction and maximize account retention.
\t* Support or respond to any alerts, red flags, or poor 'health' (engagement).
\t* Follow up on current quarter's renewals to avoid last-minute surprises.
\t* Upsell, expansion, and upgrades are core ways to drive growth, increasing the lifetime value of our customers.
", "Requirements": "
\t* Previous experience as a successful account manager or service delivery manager, with a proven track record of working in a customer-facing role.
\t* Experience working with and managing services, stakeholders, and customers.
\t* Detail-oriented and organized.
\t* Highly motivated and enjoy a fast-paced environment.
\t* Excellent interpersonal, written, and verbal communication skills.
", "About SCC": "SCC is an inclusive workplace that offers an excellent package, hybrid working, and core hours in line with role requirements. We provide career development and life-long learning opportunities, and the chance to join Europe's largest privately-owned IT Company."}
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Customer Success Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom The Growth Consultants Full time £35,000Our client is a leading business in the public sector procurement process. Their Insights platform provides valuable insights to businesses across the UK, enabling them to make informed decisions when bidding for contracts. In addition to their Insights platform, our client offers a range of services to support businesses in the procurement process. **About...
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom SCC Full timeRole Overview:As a key member of our team, you will be responsible for driving customer success and growth across our strategic accounts. This role requires a unique blend of sales, customer support, and relationship management skills.Key Responsibilities:Develop and execute account plans to drive growth and retention.Collaborate with technical teams to...
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Customer Success Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom The Growth Consultants Full timeAbout The Growth ConsultantsWe are a leading business consulting firm that helps companies navigate the public sector procurement process. Our team of experts provides valuable insights and support to businesses across the UK.Job Title: Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team. As a Customer Success...
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Customer Success Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom The Growth Consultants Full timeAbout The Growth ConsultantsWe are a leading business consulting firm that helps companies navigate the public sector procurement process. Our team of experts provides valuable insights and support to businesses across the UK.Job Title: Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team. As a Customer Success...
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Customer Success Manager
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Customer Success Manager
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Birmingham, Birmingham, United Kingdom Moorepay Full timeAt Moorepay, we're expanding our team to include Customer Success Managers who will play a vital role in nurturing our customer relationships and building strong partnerships with our key clients.As a Customer Success Manager, your primary focus will be on ensuring our customers achieve their goals and are completely satisfied with our services throughout...
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Customer Success Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom SCC Full timeRole Purpose:A Customer Success Manager at SCC will be responsible for expanding customer accounts and solving their problems. This role aims to unify our sales and customer support teams, serving as the primary contact for post-go-live support and collaborating with the technical team to troubleshoot any issues raised by customers.This role will also be...
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Customer Success Manager
4 days ago
Birmingham, Birmingham, United Kingdom SCC Full timeJob Summary: We are seeking a Customer Success Manager to join our team at SCC. This role will be responsible for managing customer relationships, identifying growth opportunities, and delivering exceptional service. Key Responsibilities: • Prepare account plans and collaborate with technical teams to agree on service roadmaps for strategic accounts. •...
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Customer Success Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom SCC Full timeRole Purpose:A Customer Success Manager at SCC will be responsible for expanding customer accounts and solving their problems. This role aims to unify our sales and customer support teams, serving as the primary contact for post-go-live support and collaborating with the technical team to troubleshoot any issues raised by customers.This role will also be...
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Customer Success Manager
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Customer Success Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom Moorepay Full timeAbout the RoleMoorepay is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their desired business outcomes and are delighted throughout their journey with Moorepay.You will work closely with a key set of customer accounts, focusing on...
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Customer Success Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for building and maintaining strong relationships with our customers, driving account growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and...
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Customer Success Manager
4 weeks ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for building and maintaining strong relationships with our customers, driving account growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and...
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Customer Success Manager
1 month ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for expanding customer accounts and solving their problems.Key ResponsibilitiesDevelop and implement account plans to drive growth and retention.Collaborate with...
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Customer Success Manager
1 month ago
Birmingham, Birmingham, United Kingdom SCC Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SCC. As a key member of our sales and customer support teams, you will be responsible for expanding customer accounts and solving their problems.Key ResponsibilitiesDevelop and implement account plans to drive growth and retention.Collaborate with...
