Customer Relationship Associate

6 days ago


Birmingham, Birmingham, United Kingdom Elis UK Limited Full time
About a Career with Elis UK Limited

Elis UK Limited is a leading international multi-service provider, offering textile, hygiene, and facility services solutions. With a strong presence in Europe and Latin America, we are a trusted authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres.

About the Role:

We are seeking a highly organized and customer-focused individual to join our ICS team as a Customer Relationship Assistant in Handsworth, Birmingham. The successful candidate will be responsible for providing exceptional customer service, building and maintaining relationships between Elis UK Limited and our customers, and providing comprehensive administrative support to our Account Managers.

The ideal candidate will have outstanding organizational skills, be proficient in Microsoft Office and Excel, and have a passion for delivering high levels of customer service support. They will also be able to manage a portfolio of customers, support internal service inboxes, deal with customer complaints, and run and manipulate customer reports within Excel and Power BI.

Your Mission at Elis UK Limited
  • Manage a portfolio of customers for contract management.
  • Support internal service inboxes and deal with customer and internal enquiries.
  • Deal with customer complaints and complete KPI information for Account Managers.
  • Run and manipulate customer reports within Excel and Power BI.
  • Upload information into customer portals.
  • Use simple KPI and KAPTA platforms for reporting.
  • Coordinate and support Account Managers with contractual paperwork in line with company processes.
  • Work closely with key stakeholders, including local and regional management teams.
  • Participate in and support continuous improvement projects/workstreams.
  • Support other teams on annual leave.
What Will Make You Stand Out?
  • Excellent communication skills, both verbal and written.
  • Excellent working knowledge of Microsoft Office, including advanced Excel skills.
  • Customer and solution-focused.
  • Good attention to detail and ability to evaluate data and interpret information effectively to continuously improve the department/team.
What's on Offer?

A salary of circa £25,000.00, 29 days holiday, and an Employee Assistance Programme. We also offer a wonderful work culture and investment in you as a professional.



  • Birmingham, Birmingham, United Kingdom Elis UK Limited Full time

    {"title": "Customer Relationship Assistant", "description": "About a Career with ElisElis is a leading international provider of textile, hygiene, and facility services solutions. With operations in Europe and Latin America, we offer a unique opportunity to join a company that values its people.About the Role:We are seeking a highly organized and...


  • Birmingham, Birmingham, United Kingdom Elis UK Limited Full time

    {"title": "Customer Relationship Assistant", "description": "About a Career with ElisElis is a leading international provider of textile, hygiene, and facility services solutions. With operations in Europe and Latin America, we offer a unique opportunity to join a company that values its people.About the Role:We are seeking a highly organized and...


  • Birmingham, Birmingham, United Kingdom Moorepay Full time

    As a pivotal role within our Moorepay organization, the field-based Customer Success Managers (CSMs) are essential for the ongoing management and enhancement of our client relationships. You will cultivate strong partnerships with our key and strategic clients. Your primary objective as a CSM will be to ensure that our clients achieve success and...


  • Birmingham, Birmingham, United Kingdom Moorepay Full time

    As a pivotal role within our Moorepay organization, the Customer Success Manager (CSM) will be instrumental in nurturing and sustaining our customer relationships while fostering strong connections with our key and strategic clients. Your primary objective as a CSM will be to ensure that our clients experience success and satisfaction throughout their...


  • Birmingham, Birmingham, United Kingdom Elis UK Limited Full time

    About a Career with ElisElis is a leading international provider of textile, hygiene, and facility services solutions. With operations in Europe and Latin America, we are a trusted partner in 29 countries, employing 52,000 professionals across 440 production and services centers.About the RoleWe are seeking a highly organized and customer-focused Customer...


  • Birmingham, Birmingham, United Kingdom Elis UK Limited Full time

    About a Career with ElisElis is a leading international provider of textile, hygiene, and facility services solutions. With operations in Europe and Latin America, we are a trusted partner in 29 countries, employing 52,000 professionals across 440 production and services centers.About the RoleWe are seeking a highly organized and customer-focused Customer...


  • Birmingham, Birmingham, United Kingdom Elis UK Limited Full time

    About a career with Elis UK Limited Elis UK Limited is a leading provider of textile, hygiene, and facility services solutions. With a strong presence in Europe and Latin America, we are a respected authority in our industry, employing 52,000 professionals across 440 production and services centres. This is a great opportunity to join a company that values...


  • Birmingham, Birmingham, United Kingdom Elis UK Limited Full time

    About a career with Elis UK Limited Elis UK Limited is a leading provider of textile, hygiene, and facility services solutions. With a strong presence in Europe and Latin America, we are a respected authority in our industry, employing 52,000 professionals across 440 production and services centres. This is a great opportunity to join a company that values...


  • Birmingham, Birmingham, United Kingdom Elis UK Limited Full time

    About a career with Elis UK Limited Elis UK Limited is a leading provider of textile, hygiene, and facility services solutions. With a strong presence in Europe and Latin America, we are a respected authority in our industry, employing 52,000 professionals across 440 production and services centres. This is a great opportunity to join a company that values...


  • Birmingham, Birmingham, United Kingdom Elis UK Limited Full time

    About a career with Elis UK Limited Elis UK Limited is a leading provider of textile, hygiene, and facility services solutions. With a strong presence in Europe and Latin America, we are a respected authority in our industry, employing 52,000 professionals across 440 production and services centres. This is a great opportunity to join a company that values...


  • Birmingham, Birmingham, United Kingdom Denholm Associates Full time

    Position Overview:We are seeking a talented individual to join our team at Denholm Associates as an Account Manager. This role is pivotal in managing and expanding our presence within the On & Off-trade sectors.Key Responsibilities:The Account Manager will be tasked with:Developing and nurturing key accounts across the region.Fostering existing relationships...


  • Birmingham, Birmingham, United Kingdom Harnham - Data & Analytics Recruitment Full time

    Job Title: CRM ExecutiveJob Type: Full-timeLocation: Hybrid, 3 Days a week on-site (Monday-Wednesday)Salary: Up to £35,000About the Company:Harnham - Data & Analytics Recruitment is seeking a highly skilled CRM Executive to join our team. As a leading recruitment agency specializing in data and analytics, we understand the importance of effective customer...


  • Birmingham, Birmingham, United Kingdom Salt Full time

    About SaltSalt is a leading eCommerce Tech business that has experienced significant growth since its founding in 2010.We are a dynamic and innovative company that has expanded into new global markets.Job DescriptionWe are seeking a highly skilled CRM Manager to join our Digital function.As a CRM Manager, you will play a key role in developing and...


  • Birmingham, Birmingham, United Kingdom Salt Full time

    About SaltSalt is a leading eCommerce Tech business that has experienced significant growth since its founding in 2010.We are a dynamic and innovative company that has expanded into new global markets.Job DescriptionWe are seeking a highly skilled CRM Manager to join our Digital function.As a CRM Manager, you will play a key role in developing and...


  • Birmingham, Birmingham, United Kingdom Premier Group Recruitment Full time

    Job Title: Customer Relationship Management SpecialistAbout the Role:We are seeking a skilled CRM Specialist to join our team at Premier Group Recruitment. As a CRM Specialist, you will be responsible for administering and setting up CRM systems for external clients, reporting to the Marketing Manager.About the Company:Premier Group Recruitment is a leading...


  • Birmingham, Birmingham, United Kingdom Premier Group Recruitment Full time

    Job Title: Customer Relationship Management SpecialistAbout the Role:We are seeking a skilled CRM Specialist to join our team at Premier Group Recruitment. As a CRM Specialist, you will be responsible for administering and setting up CRM systems for external clients, reporting to the Marketing Manager.About the Company:Premier Group Recruitment is a leading...


  • Birmingham, Birmingham, United Kingdom Premier Group Recruitment Full time £40,000

    Job Title: Customer Relationship Management SpecialistAbout the Role:We are seeking a skilled Customer Relationship Management (CRM) Specialist to join our team at Premier Group Recruitment. As a CRM Specialist, you will play a key role in building and administering CRM systems for external clients. You will work closely with our marketing team to create...


  • Birmingham, Birmingham, United Kingdom Premier Group Recruitment Full time £40,000

    Job Title: Customer Relationship Management SpecialistAbout the Role:We are seeking a skilled Customer Relationship Management (CRM) Specialist to join our team at Premier Group Recruitment. As a CRM Specialist, you will play a key role in building and administering CRM systems for external clients. You will work closely with our marketing team to create...


  • Birmingham, Birmingham, United Kingdom Gleeson Recruitment Group Full time

    Gleeson Recruitment Group is excited to announce a new opportunity for a Customer Relationship Management Specialist to join a leading B2C organization. This newly established role is designed for an individual who can assist the organization with its Hubspot integration. The ideal candidate will possess experience with Hubspot and have the ability to...


  • Birmingham, Birmingham, United Kingdom MICHELIN Connected Fleet Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at MICHELIN Connected Fleet. As a key member of our Customer Experience Management team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCultivate Meaningful...