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Customer Relationship Coordinator

2 months ago

Birmingham, Birmingham, United Kingdom Elis UK Limited Full time

About a career with Elis UK Limited

Elis UK Limited is a leading provider of textile, hygiene, and facility services solutions. With a strong presence in Europe and Latin America, we are a respected authority in our industry, employing 52,000 professionals across 440 production and services centres. This is a great opportunity to join a company that values its people.

About the Role:

We are seeking a highly organized and customer-focused individual to join our ICS team as a Customer Relationship Coordinator in Handsworth, Birmingham. The successful candidate will provide exceptional customer service, building and maintaining relationships between Elis UK Limited and our customers. They will also provide comprehensive administrative support to our Account Managers and proactively manage a proportion of the site portfolio within their team.

We are looking for someone with outstanding organizational skills and proficiency in Microsoft Office, particularly Excel. The ideal candidate will have a passion for delivering high levels of customer service support.

Key Responsibilities:

  • Managing a portfolio of customers for contract management.
  • Supporting an internal service inbox and dealing with customer and internal enquiries.
  • Dealing with customer complaints and completing KPI information for Account Managers.
  • Running and manipulating customer reports within Excel and Power BI.
  • Uploading information into customer portals.
  • Using simple KPI and KAPTA platforms for reporting.
  • Coordinating and supporting Account Managers with contractual paperwork in line with company processes.
  • Working closely with key stakeholders, including local and regional management teams.
  • Participating in and supporting continuous improvement projects/workstreams.
  • Supporting other teams on annual leave.

What We Offer:

  • A competitive salary of circa £25,000.00.
  • 29 days' holiday.
  • An Employee Assistance Programme.
  • A wonderful work culture and investment in your professional development.

Requirements:

  • Excellent communication skills, both verbal and written.
  • Excellent working knowledge of Microsoft Office, including advanced Excel skills.
  • Customer and solution-focused.
  • Good attention to detail and ability to evaluate data and interpret information effectively to continuously improve the department/team.