Customer Relationship Advisor

3 days ago


Birmingham, Birmingham, United Kingdom "Bunzl UK and Ireland" Full time
About the Role

We are seeking a Customer Relationship Advisor to join our team at Bunzl UK and Ireland. As a Customer Relationship Advisor, you will be responsible for growing or reestablishing business trade with our smaller value customers by providing suitable solutions fit for their business needs and building long-lasting relationships to retain their business ongoingly.

Key Responsibilities
  1. Call outbound to customers to identify new business opportunities and build relationships
  2. Upsell our internal range of exclusive products and services to customers
  3. Manage and build strong customer relationships while personalising your approach based on the customer's specific business needs
  4. Analyse customer accounts and provide accurate information
  5. Maintain accurate and detailed records of customer interactions via our CRM system
  6. Provide a knowledgeable and positive customer experience
  7. Work as part of a sales and support team, sharing ideas, knowledge and resources

Requirements

We are looking for a self-motivated and upbeat individual with excellent customer service skills, preferably with a background in targeted sales and/or outbound calling (1 year's experience). You should be proficient in Microsoft Office (Word, Excel, Outlook) and have excellent written, numerical, and verbal communication skills. You should also be computer literate and able to pick up in-house CRM systems.

What We Offer

Bunzl UK and Ireland is a leading supplier of janitorial, cleaning, and hygiene products. As a Customer Relationship Advisor, you will be part of a dynamic team that is committed to providing excellent customer service and building long-lasting relationships with our customers. We offer a comprehensive range of benefits, including 28 days holiday (including bank holidays) with an option to buy up to 5 days extra per year, company sick pay, and a range of personal benefits including discounted gym membership and high street discounts.

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