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Customer Relationship Management Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Gleeson Recruitment Group Full time

Gleeson Recruitment Group is excited to announce a new opportunity for a Customer Relationship Management Specialist to join a leading B2C organization.

This newly established role is designed for an individual who can assist the organization with its Hubspot integration. The ideal candidate will possess experience with Hubspot and have the ability to contribute significantly to performance enhancement.

Initially, this will be an independent role, but there is a vision for the successful candidate to develop a team in the future. This position is ideal for someone who can effectively balance tactical execution with strategic planning, demonstrating hands-on expertise in CRM, particularly with Hubspot.

Key Responsibilities:

  • Managing the comprehensive execution of marketing initiatives within Hubspot to boost engagement, enhance brand visibility, and inform customers about new offerings.
  • Overseeing email production processes, including creation, planning, scheduling, execution, testing, and optimization of campaigns.
  • Designing and managing Customer Journeys/workflows and multi-channel experiences.
  • Conducting analysis and reporting on both manual and automated marketing campaigns.
  • Collaborating closely with other marketing channels and the creative team to ensure cohesive campaign management.