Customer Development Specialist

3 weeks ago

Birmingham, Birmingham, United Kingdom Interface, Inc. Full time

Job Summary

We are seeking a highly motivated and results-driven Customer Development Specialist to join our team at Interface, Inc. In this role, you will be responsible for identifying and qualifying new business opportunities, establishing rapport with customers, and maintaining excellent customer relationships.

Key Responsibilities

  • Support Account Managers in meeting or exceeding their annual sales quota by assisting with project development and identifying key decision makers.
  • Develop and cultivate relationships with Architects, End Users, and Contractors to generate leads and schedule sales appointments.
  • Conduct ongoing research of relevant and viable projects from various sources, pre-qualifying applicable leads for entry into the sales funnel.
  • Recommend potential products or services to management/Senior AM's by collecting customer information and analyzing customer needs.
  • Maintain CRM to ensure all records for assigned accounts are accurate and informative with relevant contact information included.
  • Set up new accounts by inputting and maintaining all relevant project-related and customer information, creating and distributing formal quotes for customers.
  • Support Account managers within the region for quick turnaround requests, such as quotations and pricing, and react quickly to customer enquiries.
  • Coordinate and execute weekly telephone calls with Account Managers to prioritize weekly activities, discuss opportunities identified from research, and determine which projects need to be developed in the sales funnel.
  • Manage a portfolio of customers, both existing and new, through relationship building, identifying their needs, and promoting Interface products and solutions to drive growth.

Requirements

  • Experience of supporting a multi-influencer B2B sales environment with a confident and pleasant telephone manner.
  • Experience of working within CRM, preferably Salesforce.
  • Proficient with Microsoft Office.
  • Ability to interact with all levels of management, staff, and employees.
  • Passionate about developing sales and customer relationships through the promotion of products and services.
  • Excellent organizational skills, ability to prioritize, and a professional approach to team and client relationships.
  • Resilient under pressure and good sales, interpersonal, and analytical skills with the ability to meet and exceed targets.

  • Digital Assistant

    5 days ago

    Birmingham, Birmingham, United Kingdom ScS - Sofa Carpet Specialist Full time

    About the RoleWe are seeking a highly skilled Digital Assistant to join our team at ScS, one of the UK's leading sofa specialists. As a Digital Assistant, you will play a key role in helping our customers create the home they love by providing an excellent customer experience.Key ResponsibilitiesProvide exceptional customer service through various digital...

  • Retail Sales Assistant

    5 days ago

    Birmingham, Birmingham, United Kingdom ScS - Sofa Carpet Specialist Full time

    About the RoleWe are seeking a skilled Sales Representative to join our team at ScS - Sofa Carpet Specialist. As a Sales Representative, you will be responsible for providing exceptional customer service and ensuring that our customers have an excellent shopping experience.Key ResponsibilitiesProvide expert advice to customers on our range of sofas and...

  • Digital Assistant

    6 days ago

    Birmingham, Birmingham, United Kingdom ScS - Sofa Carpet Specialist Full time

    About the RoleWe are seeking a highly skilled Digital Assistant to join our team at ScS, one of the UK's leading sofa specialists. As a Digital Assistant, you will play a crucial role in helping our customers create the home they love.As a key member of our Digital Hub based in Coventry, you will be responsible for providing exceptional customer service and...

  • Retail Sales Assistant

    1 week ago

    Birmingham, Birmingham, United Kingdom ScS - Sofa Carpet Specialist Full time

    About the Role:As a Retail Sales Assistant at ScS, you will play a vital part in helping customers create their dream home. You will be responsible for providing an excellent customer experience, showcasing our beautiful products, and ensuring that every customer leaves our store feeling valued and satisfied.Key Responsibilities:Provide exceptional customer...

  • Customer Support Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom Orlo Tech Full time

    About Orlo TechOrlo Tech is a leading platform for managing digital conversations, empowering users to handle their outbound and inbound messages from one handy inbox. Our platform is used by over 350 leading organisations in the public sector to manage their digital conversations and build trust in their communities.Customer Support Specialist RoleWe are...

  • Customer Support Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom Orlo Tech Full time

    About Orlo TechOrlo Tech is a leading platform for managing digital conversations, empowering users to handle their outbound and inbound messages from one handy inbox. Our platform is used by over 350 leading organisations in the public sector to manage their digital conversations and build trust in their communities.Customer Support Specialist RoleWe are...

  • Customer Support Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom Orlo Tech Full time

    Customer Support SpecialistAt Orlo Tech, we're on a mission to empower our customers to deliver exceptional digital experiences. As a Customer Support Specialist, you'll play a vital role in helping our customers get the most out of our platform.What You'll DoProvide live chat support and manage support tickets to ensure timely resolution of customer...

  • Customer Support Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom Orlo Tech Full time

    Customer Support SpecialistAt Orlo Tech, we're on a mission to empower our customers to deliver exceptional digital experiences. As a Customer Support Specialist, you'll play a vital role in helping our customers get the most out of our platform.What You'll DoProvide live chat support and manage support tickets to ensure timely resolution of customer...

  • Customer Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Orlo Tech Full time

    About Orlo TechOrlo Tech is a leading platform for managing digital conversations, empowering users to handle their outbound and inbound messages from one handy inbox. Our platform is used by over 350 leading organisations in the public sector to manage their digital conversations and build trust in their communities.Customer Support Specialist RoleWe are...

  • Customer Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Orlo Tech Full time

    About Orlo TechOrlo Tech is a leading platform for managing digital conversations, empowering users to handle their outbound and inbound messages from one handy inbox. Our platform is used by over 350 leading organisations in the public sector to manage their digital conversations and build trust in their communities.Customer Support Specialist RoleWe are...

  • Customer Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Orlo Tech Full time

    About Orlo TechOrlo Tech is a leading platform for managing digital conversations, empowering users to handle their outbound and inbound messages from one handy inbox. Our platform is used by over 350 leading organisations in the public sector to manage their digital conversations and build trust in their communities.Customer Support Specialist RoleWe are...

  • Customer Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Orlo Tech Full time

    About Orlo TechOrlo Tech is a leading platform for managing digital conversations, empowering users to handle their outbound and inbound messages from one handy inbox. Our platform is used by over 350 leading organisations in the public sector to manage their digital conversations and build trust in their communities.Customer Support Specialist RoleWe are...

  • Customer Support Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Orlo Tech Full time

    About Orlo TechOrlo Tech is a leading platform for managing digital conversations, empowering users to handle their outbound and inbound messages from one handy inbox. Our platform is used by over 350 leading organisations in the public sector to manage their digital conversations and build trust in their communities.Customer Support Specialist RoleWe are...

  • Customer Support Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Orlo Tech Full time

    About Orlo TechOrlo Tech is a leading platform for managing digital conversations, empowering users to handle their outbound and inbound messages from one handy inbox. Our platform is used by over 350 leading organisations in the public sector to manage their digital conversations and build trust in their communities.Customer Support Specialist RoleWe are...

  • Customer Service Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Bunzl Cleaning & Hygiene Supplies Full time

    Unlock Your Potential as a Customer Solutions SpecialistAt Bunzl Cleaning & Hygiene Supplies, we're committed to delivering exceptional customer experiences. As a Customer Solutions Specialist, you'll play a vital role in building strong relationships with our customers, identifying opportunities for growth, and driving innovation.Key Responsibilities:Build...

  • Customer Service Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Bunzl Cleaning & Hygiene Supplies Full time

    Unlock Your Potential as a Customer Solutions SpecialistAt Bunzl Cleaning & Hygiene Supplies, we're committed to delivering exceptional customer experiences. As a Customer Solutions Specialist, you'll play a vital role in building strong relationships with our customers, identifying opportunities for growth, and driving innovation.Key Responsibilities:Build...

  • Customer Onboarding Specialist

    6 days ago

    Birmingham, Birmingham, United Kingdom ACS Business Performance Ltd Full time

    Customer Onboarding SpecialistAt ACS Business Performance Ltd, we are seeking a highly skilled Customer Onboarding Specialist to join our team. The successful candidate will be responsible for ensuring all operational processes are set up ahead of Go-Live and collaborating with the Key Account Director and operational manager to understand the scope of the...

  • Retail Sales Assistant

    6 days ago

    Birmingham, Birmingham, United Kingdom ScS - Sofa Carpet Specialist Full time

    Job Opportunity:As a Retail Sales Assistant at ScS, you will be part of a dynamic team that delivers exceptional customer experiences in our stores. Your primary responsibility will be to welcome customers, understand their needs, and provide personalized recommendations to help them find the perfect piece of furniture for their home.Key...

  • Customer Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Orlo Tech Full time

    Your new career in customer support begins with a dynamic role at Orlo Tech.About the RoleAs a Customer Support Specialist, you will be responsible for managing live chat support, handling support tickets, and providing front-line customer support calls.You will work closely with other departments to ensure completion of tickets within agreed Service Level...

  • Customer Experience Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom Star People Full time

    Star People is seeking a skilled Customer Experience Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various channels, including in-person and remote interactions. Your primary focus will be on building value-oriented relationships with healthcare...