Client Relationship Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Selfridges Full time

Client Relationship Specialist

Role Overview

A brief insight into the position:

As a Client Relationship Specialist, you play a pivotal role in a team dedicated to providing exceptional service to our clientele. With a focus on personalized engagement, you actively identify opportunities to enhance the shopping experience for customers while fostering genuine connections with existing clients.

In your capacity as a Client Relationship Specialist, your responsibilities will include:


• Cultivating a robust client portfolio by nurturing current relationships and proactively attracting new clients through engaging interactions.


• Introducing clients to the diverse offerings and experiences available, encouraging repeat visits and participation in exclusive events.


• Conducting personalized appointments to deepen client relationships and ensuring follow-ups to enhance retention.


• Delivering an exceptional experience by actively promoting the VIP program and inviting clients to exclusive events.


• Preparing and maintaining client meeting areas, ensuring a welcoming environment with refreshments and organized product displays.


• Providing expert advice on the latest trends and products across various categories, utilizing different service methods including in-person and virtual consultations.


• Enhancing the client experience through collaboration with brand partners and team members, establishing yourself as a trusted resource.


• Being adaptable and ready to support the front-of-house team in delivering outstanding service.

A bit about your profile:

You are an effective communicator, tailoring your approach to meet the unique needs of each client. You maintain detailed records to showcase your understanding of their preferences.


• A sales and service professional, you quickly assess client needs and provide exceptional service throughout the store.


• Well-connected, you recognize the importance of building relationships with both internal teams and external partners to enhance the client experience.


• Tech-savvy, you utilize client management tools to maintain your client portfolio and appreciate the benefits of an integrated service approach.


• Inquisitive, you seek to learn more about your clients and their interests, leveraging opportunities to expand your network.


• Detail-oriented, you pay attention to the finer points that contribute to a luxurious shopping environment.


• Knowledgeable, you stay informed about the latest trends and store activities, continuously expanding your product expertise.


• Flexible and responsive, you are willing to take on additional responsibilities as needed.


• A model of our core values, you are a respected and trusted member of the team.


• This overview serves as a summary of the role, with the understanding that all team members may be required to adapt to changing business needs.

Selfridges

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