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Customer Relationship Associate

2 months ago

Birmingham, Birmingham, United Kingdom Elis UK Limited Full time
{"title": "Customer Relationship Assistant", "description": "About a Career with Elis

Elis is a leading international provider of textile, hygiene, and facility services solutions. With operations in Europe and Latin America, we offer a unique opportunity to join a company that values its people.

About the Role:

We are seeking a highly organized and customer-focused individual to join our ICS team in Handsworth, Birmingham. As a Customer Relationship Assistant, you will be responsible for providing exceptional customer service, building and maintaining relationships between Elis and our customers. You will also provide administrative support to our Account Managers and proactively manage a portfolio of customer sites.

We are looking for someone with outstanding organizational skills, proficiency in Microsoft Office and Excel, and a passion for delivering high levels of customer service support.

Your Mission at Elis
  • Manage a portfolio of customers for contract management.
  • Support an internal service inbox and respond to customer and internal enquiries.
  • Deal with customer complaints and provide KPI information for Account Managers.
  • Run and manipulate customer reports using Excel and Power BI.
  • Upload information into customer portals.
  • Use KPI and KAPTA platforms for reporting.
  • Coordinate and support Account Managers with contractual paperwork.
  • Work closely with key stakeholders, including local and regional management teams.
  • Participate in and support continuous improvement projects.
  • Support other teams during annual leave.
What Will Make You Stand Out?
  • Excellent communication skills, both verbal and written.
  • Advanced working knowledge of Microsoft Office, including Excel.
  • Customer and solution-focused.
  • Good attention to detail and ability to evaluate data effectively.
What's on Offer?

A competitive salary of circa £25,000.00, 29 days' holiday, and an Employee Assistance Programme.

We also offer a wonderful work culture and investment in your professional development.

", "lang_code": "en-US"}