Luxury Night Concierge

2 weeks ago


London, Greater London, United Kingdom PMR Full time
Job Title: Permanent Night Concierge

PMR is seeking an experienced Night Concierge to join our team at a luxury development in West London.

Job Summary:

We are looking for a highly skilled and professional Night Concierge to provide exceptional customer service to our residents. The successful candidate will be responsible for delivering a high level of service, ensuring the security and safety of our residents, and maintaining a clean and tidy environment.

Key Responsibilities:
  • Deliver exceptional customer service to all residents, ensuring their needs are met and exceeded.
  • Verify all visitors, suppliers, and contractors, ensuring the security and safety of our residents.
  • Maintain a secure and safe environment by conducting regular security checks, securing elevator access, and monitoring CCTV systems.
  • Carry out regular building checks and report any maintenance issues to the relevant authorities.
  • Adhere to health and safety, fire, and bomb threat procedures, and report any incidents or concerns to the appropriate authorities.
  • Ensure the communal areas are always clean, tidy, and presentable.
  • Report any incidents, problems, or complaints to the appropriate manager promptly.
  • Deal with guests' concerns or complaints, including follow-up in person or writing.
  • Complete operational reports and handover reports, and report any operational issues.
  • Assist with Move In's/Move Out's.
Requirements:
  • 2 years' experience in Residential or 5* Hotels.
  • Reliable and timekeeping.
  • Immaculate presentation.
  • Strong written and verbal communication skills in English.
  • Excellent communication skills.
  • Experience in the highest level of customer service.
  • Ability to demonstrate initiative.
What We Offer:

The successful candidate will be offered a competitive salary and benefits package, including the opportunity to work in a luxury development in West London.

We are an equal opportunities employer and welcome applications from all qualified candidates.



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