Luxury Night Concierge
2 weeks ago
PMR is seeking an experienced Night Concierge to join our team at a luxury development in West London.
Job Summary:We are looking for a highly skilled and professional Night Concierge to provide exceptional customer service to our residents. The successful candidate will be responsible for delivering a high level of service, ensuring the security and safety of our residents, and maintaining a clean and tidy environment.
Key Responsibilities:- Deliver exceptional customer service to all residents, ensuring their needs are met and exceeded.
- Verify all visitors, suppliers, and contractors, ensuring the security and safety of our residents.
- Maintain a secure and safe environment by conducting regular security checks, securing elevator access, and monitoring CCTV systems.
- Carry out regular building checks and report any maintenance issues to the relevant authorities.
- Adhere to health and safety, fire, and bomb threat procedures, and report any incidents or concerns to the appropriate authorities.
- Ensure the communal areas are always clean, tidy, and presentable.
- Report any incidents, problems, or complaints to the appropriate manager promptly.
- Deal with guests' concerns or complaints, including follow-up in person or writing.
- Complete operational reports and handover reports, and report any operational issues.
- Assist with Move In's/Move Out's.
- 2 years' experience in Residential or 5* Hotels.
- Reliable and timekeeping.
- Immaculate presentation.
- Strong written and verbal communication skills in English.
- Excellent communication skills.
- Experience in the highest level of customer service.
- Ability to demonstrate initiative.
The successful candidate will be offered a competitive salary and benefits package, including the opportunity to work in a luxury development in West London.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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