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Luxury Night Concierge

1 month ago

London, Greater London, United Kingdom PMR Full time
Job Title: Permanent Night Concierge

Our client, a luxury development in West London, is seeking an experienced night concierge to join their team.

Job Summary:

The successful candidate will be responsible for delivering exceptional customer service to residents, ensuring a secure and safe environment, and maintaining the overall quality of the development.

Main Responsibilities:
  • Customer Service: Provide professional and courteous service to all residents, anticipating their needs and exceeding their expectations.
  • Security and Safety: Verify all visitors, suppliers, and contractors, and maintain a secure environment by conducting regular security checks and reviewing CCTV footage.
  • Building Maintenance: Carry out regular building checks, report any maintenance issues, and ensure the communal areas are clean and tidy.
  • Communication: Deal with guest/resident concerns and complaints, and complete operational reports and handovers.
  • Teamwork: Assist with Move In's/Move Out's and work collaboratively with colleagues to ensure a smooth operation.
Requirements:
  • 2 years' experience in Residential or 5* Hotels.
  • Reliable and timekeeping.
  • Immaculate presentation.
  • Strong written and verbal communication skills in English.
  • Excellent communication skills.
  • Experience in the highest level of customer service.
  • Ability to demonstrate initiative.
What We're Looking For:

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.