Technical Support Specialist

3 weeks ago


Carlisle, Cumbria, United Kingdom Cathcart Technology Full time

Cathcart Technology is seeking a skilled Technical Support Specialist to become a vital part of our innovative team within the Timber sector. This position is primarily based on-site.

As a prominent player in the UK Timber industry, we pride ourselves on our commitment to sustainability and excellence. We are looking for an individual who can contribute to our mission by providing exceptional technical support.

In this role, you will be a key member of our IT department, responsible for delivering comprehensive technical assistance and maintenance throughout the organization.

Key Responsibilities:

  • Provide 1st Line IT and Helpdesk Support.
  • Manage and escalate tickets through our Ticket Management System, including phone, email, and face-to-face interactions.
  • Respond promptly to technical queries and issues.
  • Assemble and configure machines from the ground up.
  • Oversee backup systems and ensure their proper functioning.
  • Assist in the installation and configuration of servers.

Qualifications and Skills:

  • Proven experience as a Technical Support Specialist.
  • Strong knowledge of desktop, laptop, and server support.
  • Familiarity with Windows 7, 10, and 11 operating systems.
  • Experience supporting Office 365.
  • Excellent communication and problem-solving abilities.
  • Valid UK Drivers License.
  • Preferred qualifications include... Knowledge of Windows Server, Active Directory, Linux, and VMware.

In return, we offer a competitive salary ranging from £25,000 to £30,000, depending on experience, along with a comprehensive benefits package that includes product discounts, vouchers for high street brands and restaurants, funded learning opportunities, and a life assurance policy.

This role requires full on-site attendance, and we are looking for candidates who are within a reasonable commuting distance.

Our interview process consists of two stages: an initial remote interview followed by an in-person meeting.



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